Crystal Web DSL performance feedback thread Part 4...

[Johnatan56]

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Ugh, this day time throttling is getting to me now ...... goes full line speed after hours but day, throttled to death. Come on CW, what the hell

Would be in the cache now though.

 

[Icemanbrfc]

Anybody Internet dead completely? No throughout nothing, Nada, can't even authenticate

 

[Hectic]

Anybody Internet dead completely? No throughout nothing, Nada, can't even authenticate

40 minutes later, so not sure if this is helpful, but mine is breathing. (Eastern Cape)

 

[Bryn]

Anybody Internet dead completely? No throughout nothing, Nada, can't even authenticate

Whatever it is, I guess it didn't affect fibre or my region.

 

[Icemanbrfc]

So finally got my usage report, but not split between free time and My normal cap so I'm still confused as to what of my actual cap I've used

 

[Iwojima]

Another month and the >7pm "throttling" issue continues to go unresolved and CW management refuse to deal with it.

CW - http://www.speedtest.net/my-result/6457912384

AH - http://www.speedtest.net/my-result/6457927368

 

[Bryn]

So finally got my usage report, but not split between free time and My normal cap so I'm still confused as to what of my actual cap I've used

Your comment function isn't working then.

Mine:

Have you asked live chat what's going on?

 

[Icemanbrfc]

Your comment function isn't working then.

Mine:

Have you asked live chat what's going on?

Damn it, they finally just got it working and now I have to go back again lol sigh

 

[Count_Grishnackh]

So I couldn't take it anymore... I switched to WebAfrica on friday... didnt even wait for the end of the month... (My issues with CW here)

Roughly 2 months with no change, just bad performance, for me at least... Its definitely the not the same service I was used to a year ago. Like someone said, seems to be a trend among ZA IPSs, they come out with amazing deals and performance gain massive popularity, but ultimately fail under the load? who knows....

Whatever... They were epic, but now Im over it/them... for now I'm enjoying great speed and performance (decided to go capped this time @10mb) also have a working client portal and no more annoying daily emails

 

[kohlhtor]

Strange my speed was fine get a note from crystal web international speed problem and 2 min later speed drops half

 

[kohlhtor]

Speedtest durban
Crystal
Last Result:
Download Speed: 3871 kbps (483.9 KB/sec transfer rate)
Upload Speed: 2863 kbps (357.9 KB/sec transfer rate)
Latency: 62 ms
Jitter: 4 ms
7/16/2017, 3:08:04 PM

Webafrica

Speedtest webafrica

Last Result:
Download Speed: 38314 kbps (4789.3 KB/sec transfer rate)
Upload Speed: 2851 kbps (356.4 KB/sec transfer rate)
Latency: 63 ms
Jitter: 9 ms
7/16/2017, 3:09:44 PM

 

[jellievis]

So I couldn't take it anymore... I switched to WebAfrica on friday...

Which package did you choose?

 

[Count_Grishnackh]

Which package did you choose?

I've been on uncapped for the past few years with various ISPs, but decided to go capped this time... 200GB + 1000GB (midnight - 6am) @10mb ... tbh I don't even download that much, so it makes sense... will see how it goes this month

 

[Iwojima]

Finally cancelled. Who has moved where? Experience so far?

 

[Orihalcon]

Absolutely dog **** gaming tonight on CW to EU servers using OpenServer Fibre on a capped account.

No other way to describe it. Getting a 300ms+ ping to EU west servers and London. Fire up VoX and whalla - London back down to 155-ish where it is supposed to be.

I'm out. I'll be using a different provider come September. It was good while it lasted.

 

[Hecate]

Also sitting with 300+ latency to EU servers.

 

[nelis]

Absolutely dog **** gaming tonight on CW to EU servers using OpenServer Fibre on a capped account.

No other way to describe it. Getting a 300ms+ ping to EU west servers and London. Fire up VoX and whalla - London back down to 155-ish where it is supposed to be.

I'm out. I'll be using a different provider come September. It was good while it lasted.

Looks like these days you need to hop to another isp every now and then just to have stable internet.

 

[WaRLoRd ZA]

And here we are...after most of us upgraded from ADSL/VDSL to FTTH...we still get bent over...we use to complain about bad line quality (copper) now it's our providers shaping us into the ground...so we still can't win...we have the infrastructure but not the optimal service..ISP nor telkom/openserve can blame our "bad line quality" anymore...so what's the actual problem? If fingers can't be pointed at us or the providers...who does everyone point to to lay blame? Government?..Weather?..

 

[Orihalcon]

Their support staff is aware of multiple incidents being logged relating gaming pings. It's being worked on apparently.

So much for CW Management account posting here a bit more regularly.

How the mighty have fallen. From a company that had a stellar communications ethic - disclose any and all issues (good or bad) and keeping clients informed - to being completely shut off to pleas. A shame.

 

[Sazelza]

Getting a little tired of the erratic performance of my service with CW as well. I came to CW on your recommendation, Orihalcon... lol. I'm keen to see where you end up next.