Crystal Web DSL performance feedback thread Part 4...

[Mr Scratch]

It's all I can imagine that there was some quick software change made because like I say PPPoE didn't disconnect and it went from 5 to 17Mb instantly.

If you know anyone from the management team, ask them to remove the -1 from your account :--)

 

[Ho3n3r]

Sounds like someone is adding some "-1"s on connectivity...

If you know anyone from the management team, ask them to remove the -1 from your account :--)

What's this -1 on people's accounts?

 

[Mr Scratch]

What's this -1 on people's accounts?

Ask @treebsd

 

[SauRoNZA]

If you know anyone from the management team, ask them to remove the -1 from your account :--)

I know Shaun Kaplan directly, but I’m tired of going to the CEO for tech support.

 

[Ho3n3r]

Ask @treebsd

@treebsd

What is this -1 on people's accounts?

 

[Mr Scratch]

I know Shaun Kaplan directly, but I’m tired of going to the CEO for tech support.

If Shaun is the CEO and you know him, express your disappointment with his staff and get it fixed.

 

[SauRoNZA]

If Shaun is the CEO and you know him, express your disappointment with his staff and get it fixed.

Been there done that.

Tired of trying to run other people’s businesses for them.

Shaun was the very one who posted here as CW Management and then never came back as promised.

 

[Mr Scratch]

Been there done that.

Tired of trying to run other people’s businesses for them.

Shaun was the very one who posted here as CW Management and then never came back as promised.

Shaun = DJ...?

Surprising how the reason Crystal Web was formed was partly due to Shaun's disdain of OpenWeb (remember the neighbour's capped account being throttled fiasco?) and yet Crystal Web (which shares a similar name to OpenWeb) has followed in their footsteps. First the company rep disappears from this forum, then the network turns to shit... :erm:

 

[SauRoNZA]

Shaun = DJ...?

Surprising how the reason Crystal Web was formed was partly due to Shaun's disdain of OpenWeb (remember the neighbour's capped account being throttled fiasco?) and yet Crystal Web (which shares a similar name to OpenWeb) has followed in their footsteps. First the company rep disappears from this forum, then the network turns to shit... :erm:

Correct.

 

[jellievis]

Internet is very slow tonight.

 

[Johnatan56]

270 ping average since 7pm, wow.

 

[MickeyD]

definitely a problem... better kids my wife and kids off my network.

 

[SauRoNZA]

270 ping average since 7pm, wow.

It’s weird I get 150-180ms on the MyBB Speedtest but about 17MB down.

On SpeedTest I get 49ms which is high but reasonable. But only 5MB down.

 

[Orihalcon]

It has been impossible to game on CW for the last 6 weeks in the evening. Pings to EU is absolutely horrible. For anything else it's great. Cancelling.

 

[White_brain]

I asked for an update on the ping issue, this was their reply.

Jacob (Crystal Web)
Aug 16, 16:07 SAST

Thank you for the query. A fault was logged with our Upstream Provider.
We are expecting a resolution within two weeks at most.

Kind Regards
CW Support

 

[Mr Scratch]

Excellent!

So log cancellation, and in two weeks when the fault is fixed you retract it.

 

[SauRoNZA]

Submitted my cancellation this morning.

Now I’m guessing the best time to sign up with Telkom would be a week before the 1st or so?

 

[Mr Scratch]

Excellent!

So log cancellation, and in two weeks when the fault is fixed you retract it.

Although...

 

[White_brain]

Although...

View attachment 456220
View attachment 456222

Weird, didnt experience anything then... and it took them 2 months to sort that issue... wow

 

[Mr Scratch]

Weird, didnt experience anything then... and it took them 2 months to sort that issue... wow

Low hopes of a two week ETR this time around...