Crystal Web DSL performance feedback thread Part 4...

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Reaper84

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Also having very slow throughput on my account.

@MickeyD, did you just reboot router or request a port reset etc

Will try it later :D
 
MickeyD

MickeyD

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Reaper84 said:
Also having very slow throughput on my account.

@MickeyD, did you just reboot router or request a port reset etc

Will try it later :D
Click to expand...
No port reset requested.

Unplug both power cables. Disconnect LAN cables. Wait 2 minutes.
Power up ONT. Wait.
Connect all LAN cables.
Power up router.
 
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Reaper84

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RIP Internet

C:\Users\abc123>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 37 ms 38 ms 38 ms 196.38.75.133
4 1290 ms 1406 ms 1528 ms 196.38.75.134
5 600 ms 812 ms 818 ms 196.38.77.80
6 624 ms 423 ms 441 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
7 962 ms 918 ms 912 ms 168.209.2.130
8 813 ms 740 ms 768 ms 196-10-140-198.ixp.capetown [196.10.140.198]
9 501 ms 540 ms 657 ms 104.20.9.169

Trace complete.
 
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Reaper84

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CW support response

the spike is on a pop to us I see there is a reported issue currently being investigated around the cape and JHB

The fault/cause of the issue has not been found as yet the notice will be posted once we have a update
 
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kohlhtor

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I see the problem with akami I think the local site is broken when I run a vpn the speed is fine
 
Johnatan56

Johnatan56

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|Blunt said:
For some clarity with regards to my account being deprioritsed i contacted support again
I thought id share this info so there are no misconceptions with regards to their open time and i guess their FUP

(08:45:39 AM) Raymond: i was told in my last chat with support that my account had been deprioritised
(08:45:44 AM) Raymond: due to high usage
(08:45:53 AM) Support Warrior: i cna check that as well on my side
(08:46:05 AM) Raymond: he left the chat before i could find out how long these penalties will applied
(08:46:51 AM) Support Warrior: You will have to seriously reduce usage for at least 2 month then it will be revised by management
(08:47:30 AM) Raymond: could you elaborate please
(08:50:22 AM) Support Warrior: Usage needs to be reduced to below 450GB for the next 2 months then management will need to look into the case and decide if it is OK to re-prioritize the account
(08:50:42 AM) Raymond: so 450g a month?
(08:51:07 AM) Raymond: on a 250gb capped account?
(08:51:08 AM) Support Warrior: 450GB including your cap
(08:51:20 AM) Support Warrior: It comes with free data for 18 hours
(08:51:30 AM) Raymond: so "free" time less than 200gb?
(08:51:50 AM) Support Warrior: Yes that is correct

Look I'm not trying to slander them. I have been with them for around 4-5 years and decently happy most of the time
I just feel the free time they offer(00:00-18:00) is a big pulling point for quite a few users and 200gb fair usage for the "free time" a month for 18hours a day is kind of a joke

I'm better off using a cheaper ISP and setting my downloads to midnight to 6am

Maybe you guys having issues should check if your accounts have not been deprioritised too
Click to expand...

R0.85/gig including if you schedule to use midnight? Pretty much every other provider offers better packages.

Having problems on Vox currently. Seems to be the same as in this thread, people having problems in the South.
 
Mephisto_Helix

Mephisto_Helix

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Thankfully only lasted about 45mins but man it was frustrating. Agree YouTube has been very much like a rollercoaster the last couple days and I won't even mention the frustration of no premium news server ..... retention on the default one is super shyte :(
 
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