Crystal Web DSL performance feedback thread Part 4...

[new_in_za2]

Dear Crystal Web,

What are you trying to tell me?

Hello [name], Your deposit: R0.00 < R10.00 We create invoices for
services every 1 day of month, and you have to pay it to 5 day of month.
Please, make payment

 

[Reaper84]

Got the same E-Mail

Apparently a new billing system sent it out. So much for a test environment.

 

[Ho3n3r]

Same. Dafuq is with the pushiness, guys? :wtf:

EDIT: Confirmed, error on their side.

 

[Icemanbrfc]

Same wtf.. I aint paying for an email i didnt ask for. Lol

 

[Ho3n3r]

Got an email:

Dear Ho3n3r,

We apologise for the erroneous automated email sent from our new billing engine. This was as a result of human error. Please ignore the very latest email pertaining to reminders and deposits and accept our apologies for it having been sent. The email in question would have read like incoherent gibberish and was intended for training purposes internally. It would have read as follows:

Hello Ho3n3r, Your deposit: R0.00 < R10.00 We create invoices for services every 1 day of month, and you have to pay it to 5 day of month. Please, make payment

We will send further communication later today about our new billing engine and its features.

Regards

Crystal Web

 

[Vrotappel]

LOL

 

[Icemanbrfc]

Dafuq is going on at CW these days

 

[|Blunt]

Personal opinion - they have moved from being a great small startup where the client the priority to a larger company focused on the bottom line. We have seen this quite a few times now

 

[zamicro]

Personal opinion - they have moved from being a great small startup where the client the priority to a larger company focused on the bottom line. We have seen this quite a few times now

I agree. Maybe it is time to move on.

 

[Mr Scratch]

Can anyone please give me the link for the Crystal Mobile Data menu option:



I can't click on it for some reason... yet other menu options work.

 

[snail112]

Can anyone please give me the link for the Crystal Mobile Data menu option:

View attachment 503001

I can't click on it for some reason... yet other menu options work.

It looks like they are not selling mobile packages at this stage. If you click on "How it works," it says "Re-launching soon"

 

[|Blunt]

Is anyone getting usage reports?

I'm totally blind with regards to that right now, have not gotten one in around two weeks

 

[Hectic]

Is anyone getting usage reports?

I'm totally blind with regards to that right now, have not gotten one in around two weeks

I receive daily.

 

[Orihalcon]

So new portal March 9th eh?

Hope it actually launches

 

[snail112]

Is anyone getting usage reports?

I'm totally blind with regards to that right now, have not gotten one in around two weeks

Also getting mine everyday.

But the billing is a mess. I have to wait to tomorrow when the person from Live Chat talked to Management about my account.

 

[Ho3n3r]

I paid my invoice payday already, as usual. Now they have this stupid new reference, and sent me my invoice again, with the balance still at R628.

If I had a warning to wait for a new reference, that'd be fine, but as usual they just winged it and hoped it caused no issues.

 

[Mr Scratch]

It looks like they are not selling mobile packages at this stage. If you click on "How it works," it says "Re-launching soon"

Hope some restructuring is happening, or they're just a mess.

 

[Mr Scratch]

So new portal March 9th eh?

Hope it actually launches

https://carbon.crystalweb.co.za/portal/login

 

[georgelza]

hehehe, best action for today, can unfollow this thread as I've gotten myself off/away from CW.

G

 

[new_in_za2]

Anyone else having abysmal performance on Crystal Web today?