Crystal Web DSL performance feedback thread Part 4...

Detka said:
I mean they cannot possible expect us to pay for month of may
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Of course they will. They'll just refer you to the clauses in their t&c's as it's only a "best effort service" and they are surely trying their best :rolleyes:
 
I have had zero, zip, nudda connection since yesterday morning.

Phoning support was fruitless - spent 15 minutes in a queue which just kept getting longer and longer.

Now in a Live Chat queue. Lets see if that is any bettter.
 
Been having intermittent issues since yesterday. Internet connected but can't use any services.

Support says they have a network issue....

The sooner frogfoot finish our fibre build so I can switch the better...
 
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"Support says they have a network issue...." - no SH**T! CW is really down the drain. Their reputation will never recover from this cr@p.
 
Sadly, after a good experience for the past couple of years, I have put through the cancellation.

I liked their cheeky little "who is taking our business" question at the end. I gladly ticked Vox.
 
So even though I submitted my cancellation last night, I still need to wait until the end of May to actually have it canceled and moved over to CISP. This will be a fun month.
 
Once again, only able to browse and post because I have a backup WA account, CW is zero traffic time again. Thank fark I don't have my line with this sh*tshow ..... they better get back to me tomorrow and acknowledge that cancellation.
 
OK, I've also cancelled. Tenants complaining, family complaining. I hope CW gets to the bottom of this crap, they deserve to succeed based on their intentions and first few years.

Up on cool ideas now. D3 is playable.
 
Wanted to leave last month on the 18th because when I asked if they will be offering 200/100 prices they couldn't give me an answer... when I lodged a cancellation form the tech told me to hold on for 3 days and he would get back to me as they were working on pricing the new 200/100 packages... after 3 days and him not getting back to me I lodged the cancellation form... got no response... went on to live chat and said please cancel... I was then informed I need to tell them before the 19th of the month that I am cancelling or else I can only cancel the end of the next month... tried to fight it but it's hard to fight it when no one responds to emails or have answers on live chat. And now I am sitting here having to stay another month with a company that can't provide me any internet for the past two days... noting that I should be getting R1815's worth of 100/50 Fibre.
 
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