Crystal Web DSL performance feedback thread Part 4...

AfriMan said:
I'm really glad to see some people are getting connected. Luckily we've managed to help those that contacted us here and on other platforms.

If there is anyone else who is still battling, please drop me a PM - really happy to help. I think with Openserve, it makes it easier for them with a single point of contact through us, so we can move things along a little faster.
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Still amazed at what you guys managed to do .. I was expecting to be offline for the coming weekend. Im ever thankful to Afrihost.
 
My line now officially managed by Afrihost and on the 20Mbps VDSL profile. Kudos Afrihost!
Now for the billing - who to pay when and how much....
I assume Telkom will bill me for October and November on my Telkom account...
 
chrismine said:
My line now officially managed by Afrihost and on the 20Mbps VDSL profile. Kudos Afrihost!
Now for the billing - who to pay when and how much....
I assume Telkom will bill me for October and November on my Telkom account...
Click to expand...

No, why should they bill you for non working service?
 
chrismine said:
My line now officially managed by Afrihost and on the 20Mbps VDSL profile. Kudos Afrihost!
Now for the billing - who to pay when and how much....
I assume Telkom will bill me for October and November on my Telkom account...
Click to expand...
Well, EVONET didnt pay telkom for the times it was working anyway...
I would assume that TELKOM would be billing us.

ICEMAN, are you connected yet?
 
This is where it becomes tricky. If CW was already paid for those two months, then it would be unfair to try and recover the amounts from the customer. If the monies were not paid then it becomes about being compensated possibly for the down time and only a partial payment maybe would be due.
But each case is going to have to be looked into.
One could argue that if those are school fees to get your service back then it is a small penalty?
In the end it is wrong for a dispute between Openserve and CW/Evonet to end up the end user foots the bill.
What would be morally the right thing to do is for Openserve to freeze the debt, until the litigation process runs its course.
Anyone else with ideas on how this should be handled?
 
Icemanbrfc said:
No, why should they bill you for non working service?
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I did have a working service. After myself visited Telkom shop in October - I was offline from Friday morning until Monday afternoon. And then only in November for a few days - when lines moved to holding pool. Possibly because moving the line results in line being on an ADSL profile and my router was on VDSL profile, thus lost sync...
If I've know that I would have change the modulation to ADSL. I had a light bulb moment and on a hunch went and made the change.
 
RiD1 said:
Well, EVONET didnt pay telkom for the times it was working anyway...
I would assume that TELKOM would be billing us.

ICEMAN, are you connected yet?
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Im connected, but nobody has my line. Im still waiting on Afrihost to take control
 
Geoff.D said:
This is where it becomes tricky. If CW was already paid for those two months, then it would be unfair to try and recover the amounts from the customer. If the monies were not paid then it becomes about being compensated possibly for the down time and only a partial payment maybe would be due.
But each case is going to have to be looked into.
One could argue that if those are school fees to get your service back then it is a small penalty?
In the end it is wrong for a dispute between Openserve and CW/Evonet to end up the end user foots the bill.
What would be morally the right thing to do is for Openserve to freeze the debt, until the litigation process runs its course.
Anyone else with ideas on how this should be handled?
Click to expand...
I wasn't invoiced for line rental by either Crystalweb or Evonet. That why I was on this issue daily for almost 2 months. As the line woulds have been suspended at any time.
This was really quite frustrating and stressful.
 
Geoff.D said:
This is where it becomes tricky. If CW was already paid for those two months, then it would be unfair to try and recover the amounts from the customer. If the monies were not paid then it becomes about being compensated possibly for the down time and only a partial payment maybe would be due.
But each case is going to have to be looked into.
One could argue that if those are school fees to get your service back then it is a small penalty?
In the end it is wrong for a dispute between Openserve and CW/Evonet to end up the end user foots the bill.
What would be morally the right thing to do is for Openserve to freeze the debt, until the litigation process runs its course.
Anyone else with ideas on how this should be handled?
Click to expand...

It's basically a situation, where users affected should be allowed to move on without footing any bill. One must remember, that before this, users were paying on time. Next up, is that users were not billed on their invoices. So technically, if not billed, you are not liable to pay. Its now whoever takes over that line, to bill you for whatever date the line is taken over on.
 
Icemanbrfc said:
It's basically a situation, where users affected should be allowed to move on without footing any bill. One must remember, that before this, users were paying on time. Next up, is that users were not billed on their invoices. So technically, if not billed, you are not liable to pay. Its now whoever takes over that line, to bill you for whatever date the line is taken over on.
Click to expand...

At one time, CW was not billing me for line rental for over a year, I queried it twice and they said they would take it up and never did so, i kept proof of my queries then, they eventually picked it up when i upgraded my line speed and started billing me, they did not back-bill me !
 
RiD1 said:
At one time, CW was not billing me for line rental for over a year, I queried it twice and they said they would take it up and never did so, i kept proof of my queries then, they eventually picked it up when i upgraded my line speed and started billing me, they did not back-bill me !
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Gosh what a shambles of a company.

Anyway.
Telkom tech phoned me about an hour ago, he wants to come out to my house to install my ADSL. I was like lolwat. I'm not at home anyway, but I explained the situation to him and he went off to the Exchange to do god knows what (since it's still in the DSLAM there too). Hopefully I can actually get reconnected today?

EDIT: it just came online now.
 
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aktor said:
Gosh what a shambles of a company.

Anyway.
Telkom tech phoned me about an hour ago, he wants to come out to my house to install my ADSL. I was like lolwat. I'm not at home anyway, but I explained the situation to him and he went off to the Exchange to do god knows what (since it's still in the DSLAM there too). Hopefully I can actually get reconnected today?

EDIT: it just came online now.
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Congrats on getting online again!
 
chrismine said:
I did have a working service. After myself visited Telkom shop in October - I was offline from Friday morning until Monday afternoon. And then only in November for a few days - when lines moved to holding pool. Possibly because moving the line results in line being on an ADSL profile and my router was on VDSL profile, thus lost sync...
If I've know that I would have change the modulation to ADSL. I had a light bulb moment and on a hunch went and made the change.
Click to expand...
So, morally, you accept that your line worked most of the time and are therefore prepared to pay, maybe compensated for the downtime? But I am sure you reject the idea that you must pay twice?
 
Geoff.D said:
So, morally, you accept that your line worked most of the time and are therefore prepared to pay, maybe compensated for the downtime? But I am sure you reject the idea that you must pay twice?
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I think he means that he didn't pay twice. CW didn't charge for DSL line rental in Octoner/November as far as I'm aware. However, it can well be argued that CW broke the agreement between the customer and themselves as they (CW) were appointed to manage the line and 1) didn't do so, furthermore 2) did not inform the customers that the lines are not being paid for, and 3) did not inform the customers that the lines have moved to the holding pool. CW knew about it since last week, yet stayed silent yet again.

Is the customer still liable? Probably. Don't think anyone has a problem with paying *once* for something. I think the point is more that this should never have happened to begin with,
 
RiD1 said:
At one time, CW was not billing me for line rental for over a year, I queried it twice and they said they would take it up and never did so, i kept proof of my queries then, they eventually picked it up when i upgraded my line speed and started billing me, they did not back-bill me !
Click to expand...
We'll, that is because they accepted that the mistake was theirs. In hindsight, one has to think that financial incompetence was the reason. Your luck then, especially if you pointed out the mistake.
 
My current invoice and last months invoice (November & December) do not have line rental charged to me and I am willing to pay Telkom the outstanding amount less the downtime caused by their forceful disconnection. However all prior invoices (October back) from CrystalWeb show the charge and I paid that amount so they cannot come to me to claim for that payment.
 
I have started receiving invoices for all my accounts from EvoNet and they seem to be including the @baseadsl which is for the DSL line rental which has been the cause of my customers leaving me?

Should we be liable for those accounts?
 
My concern is if they don't have an ECS license which seems to be the case, how long till the data accounts go dead? Will I still be liable to pay when that happens? Should I stick around to see if that is going to happen?
 
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