Crystal Web DSL performance feedback thread Part 4...

So no more support on a Saturday.

Lovely.

Evonet cut my line due to a R100 invoice that was paid as part of a subsequent invoice.

Fantastic accounting there.
 
Gone! I could not connect this afternoon and received this reply:

"Dear Client,

As you know, last year EvoNet acquired the Crystal Web client base, including its DSL (Openserve IPC) and LTE (RAIN) services. This notification is being sent to you because you are using either of these two services.

Unfortunately, since this time, a large proportion of customers have continued to pay Crystal Web directly for these services, and have not switched over to paying EvoNet, in spite of various notices and reminders of the changeover being sent.

As a result, EvoNet has incurred substantial costs in continuing to offer DSL and LTE services, while Crystal Web has not provided any form of service in this regard and has not transferred client payments made in error back to EvoNet. We have therefore been operating DSL and LTE services at a loss for a continued period and have now had to re-evaluate our position with regards to both.

As such, we have decided to discontinue our DSL and LTE services with immediate effect. We will be re-aligning our offerings to cater only for existing and new fibre broadband services. Although we may re-evaluate this position in the future, for now we simply cannot continue to provide services that, due to payments being incorrectly made to Crystal Web, are not financially viable.

To clarify once more, the decision to discontinue our DSL and LTE services only affects DSL and LTE clients. All fibre broadband, hosting, mail, and other services are not affected by this strategic decision.

EvoNet will now move forward with a sharp focus on new technologies and services orientated around fibre broadband offerings a"

That is where it ends.
 
So Evonet discontinued DSL and LTE service with immediate effect - thanks for letting customer know ahead of time and not just cutting a connection immediately during the day and especially when they accepted payment for the coming month (direct to Evonet) couple of days before this. Should I ever go the fibre route it certainly will not be with Evonet. Worst move ever to pull on existing clients.
 
jellievis said:
Gone! I could not connect this afternoon and received this reply:

"Dear Client,

As you know, last year EvoNet acquired the Crystal Web client base, including its DSL (Openserve IPC) and LTE (RAIN) services. This notification is being sent to you because you are using either of these two services.

Unfortunately, since this time, a large proportion of customers have continued to pay Crystal Web directly for these services, and have not switched over to paying EvoNet, in spite of various notices and reminders of the changeover being sent.

As a result, EvoNet has incurred substantial costs in continuing to offer DSL and LTE services, while Crystal Web has not provided any form of service in this regard and has not transferred client payments made in error back to EvoNet. We have therefore been operating DSL and LTE services at a loss for a continued period and have now had to re-evaluate our position with regards to both.

As such, we have decided to discontinue our DSL and LTE services with immediate effect. We will be re-aligning our offerings to cater only for existing and new fibre broadband services. Although we may re-evaluate this position in the future, for now we simply cannot continue to provide services that, due to payments being incorrectly made to Crystal Web, are not financially viable.

To clarify once more, the decision to discontinue our DSL and LTE services only affects DSL and LTE clients. All fibre broadband, hosting, mail, and other services are not affected by this strategic decision.

EvoNet will now move forward with a sharp focus on new technologies and services orientated around fibre broadband offerings a"

That is where it ends.
Click to expand...
Absolutely disgusting...
 
Cartier22 said:
So Evonet discontinued DSL and LTE service with immediate effect - thanks for letting customer know ahead of time and not just cutting a connection immediately during the day and especially when they accepted payment for the coming month (direct to Evonet) couple of days before this. Should I ever go the fibre route it certainly will not be with Evonet. Worst move ever to pull on existing clients.
Click to expand...
We now officially have a new no 0 service provider: Evonet.

Revision reads:
1. Evonet - Jammer om van jou kak te hoor; en van ons ****up, ons dood jou internet.
2. Crystalweb - We'd never pay OpenServe; your lines belongs to us, good luck with the transfer.
3. OpenWeb - Let me 1122 that; share and shady dealings, better internet for all.
 
Cartier22 said:
So Evonet discontinued DSL and LTE service with immediate effect - thanks for letting customer know ahead of time and not just cutting a connection immediately during the day and especially when they accepted payment for the coming month (direct to Evonet) couple of days before this. Should I ever go the fibre route it certainly will not be with Evonet. Worst move ever to pull on existing clients.
Click to expand...
and this obviously includes DSL and LTE customers that actually paid them this month ? wow


Just a side note - no one at either of these companies has bothered to pick up the phone and speak to me.

I'm on Fibre and got a snotty email the other day saying that I need to send them proof of payment - which I did, I have actually switched payment details as per their mail.
 
Icemanbrfc said:
I made it out thankfully ahead of this..back with Telkom on the home uncapped package and it's all good.
Click to expand...
Yeah. OK for a quick fix who to go with..? Afrihost? Which ones are best for streaming..? (as we mostly stream). That said I'm glad I haven't paid them yet. Will make a point of telling anyone who will listen how pathetic they are though. Hope they tank all together.
 
Cartier22 said:
So Evonet discontinued DSL and LTE service with immediate effect - thanks for letting customer know ahead of time and not just cutting a connection immediately during the day and especially when they accepted payment for the coming month (direct to Evonet) couple of days before this. Should I ever go the fibre route it certainly will not be with Evonet. Worst move ever to pull on existing clients.
Click to expand...
Same thing just happened with my retired aunt... No real warning and to make matters worse she has R485.33 credit with them. EvoNet happy took her payment for the month... The month isn't even over!
 
Zenbaas said:
Yeah. OK for a quick fix who to go with..? Afrihost? Which ones are best for streaming..?
Click to expand...
This any recommendations please willing to pay or demo account, my aunt needs her Netflix and she has a medical student saying here for a while and she needs internet to study and submit work.
 
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