Crystal Web (NEW ISP) ADSL Feedback

[Messugga]

Performance seems pretty awesome today. Can't speak for online gaming or downloading (as everything has already been downloaded) but some Steam patches came through at high speeds. Streaming and browsing seems quick.

 

[HavocXphere]

Performance seems pretty awesome today. Can't speak for online gaming or downloading (as everything has already been downloaded) but some Steam patches came through at high speeds. Streaming and browsing seems quick.

News is also a good 75% faster than previously.

 

[Fjorko]

This morning speed seems a lot better. I can even get HD on Netflix, and downloads are at full line speed for now.

 

[agentrfr]

DJ/Paul, may I try a test account for literally 5 minutes? I'm happy with my current ISP, but I cant watch twitch streams. If I am able to watch twich then I'll move over next month.

 

[zolly]

Gaming latency still unstable unfortunately. Every time I join a game of League it's reasonably stable for the first two minutes or so, and then the spikes kick in. The spikes are smaller than they used to be, but it's still annoying if you play the game competitively.

 

[savage]

Still crap here too. SSH all laggy like hell. NNTP starts off at full speeds, and then within minutes crawls to a halt and times out. Not even going to bother to mention torrents at 0.1kb/s...

 

[Paul Hjul]

DJ/Paul, may I try a test account for literally 5 minutes? I'm happy with my current ISP, but I cant watch twitch streams. If I am able to watch twich then I'll move over next month.

I told our support agent on duty to let you have the account for 4 minutes and 52 seconds

 

[slasherjdc]

I totally agree, however some sort of time frame would be nice so that planning can be done. As said its expensive to do CW + backup cap. Sadly I see D3 is still all over the place, I'd guess then ESO would be the same. Back to cap for now

Well I don't think they even know, its getting better by the day for most people but some seem to be having no luck and CW is trying to find out why...i assume no ETA till they found exactly how to fix it(configuration tweaking really is necessary not just a cop out)

 

[SYNERGY]

After having 50 kb/s for the last couple days, I'm currently flying at 450kb/s+ from this morn:

 

[StevenC]

Wildstar latency still rubbish. Currently 450ms in game (in capital city).
Here is a tracert to one of the 2 IP's the game connects to:

Tracing route to 64.25.35.100 over a maximum of 30 hops

1 <1 ms <1 ms 1 ms 192.168.1.1
2 10 ms 12 ms 10 ms 105.233.37.1
3 17 ms 17 ms 16 ms telkom-gw-ipc-up.ctcore.net [196.6.121.38]
4 16 ms 16 ms 15 ms ct103-cpt-vl-196.ctcore.net [196.41.96.227]
5 17 ms 18 ms 16 ms vct102-cpt-gi-328.borwood.net [217.78.80.114]
6 16 ms 18 ms 19 ms vct103-cpt-gi-pa1.borwood.net [217.78.80.181]
7 15 ms 19 ms 16 ms ct201-cpt-gi-508.borwood.net [217.78.80.234]
8 160 ms 160 ms 159 ms th201-lon-po-wacs.borwood.net [217.78.88.201]
9 164 ms 164 ms 165 ms th102-lon-vl-prcera1.borwood.net [217.78.80.142]
10 199 ms 198 ms 198 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
11 163 ms 164 ms 165 ms ldn-b5-link.telia.net [213.248.100.49]
12 222 ms 196 ms 195 ms ldn-bb1-link.telia.net [80.91.247.91]
13 276 ms 292 ms 319 ms nyk-bb1-link.telia.net [213.155.135.65]
14 265 ms 242 ms 241 ms ash-bb3-link.telia.net [62.115.138.25]
15 278 ms 284 ms 279 ms dls-bb1-link.telia.net [213.248.80.142]
16 281 ms 281 ms 354 ms ncsoft-ic-306347-dls-bb1.c.telia.net [213.248.102.146]
17 284 ms 283 ms 283 ms 64.25.35.100

Trace complete.

 

[StevenC]

Afrihost free gig running at 220ms, just to eliminate any other factor. Of which I have a little over 200mb left. I had to sign up with another ISP free gig, but I am running out of options! What will CW be doing when I can no longer use other ISPs to get my gaming fix?

 

[Crystal Web]

Afrihost free gig running at 220ms, just to eliminate any other factor. Of which I have a little over 200mb left. I had to sign up with another ISP free gig, but I am running out of options! What will CW be doing when I can no longer use other ISPs to get my gaming fix?

As previously posted, we have a contingency which we will implement tomorrow if latencies don't get better. You will be sorted. Speeds are starting to resolve themselves.

But we will ensure that you have a decent connection if things aren't resolved by tomorrow.

 

[StevenC]

As previously posted, we have a contingency which we will implement tomorrow if latencies don't get better. You will be sorted. Speeds are starting to resolve themselves.

But we will ensure that you have a decent connection if things aren't resolved by tomorrow.

Awesome. I have tomorrow off, so will be "testing" all day. Ok I lied, I will be playing games all day

 

[Messugga]

As previously posted, we have a contingency which we will implement tomorrow if latencies don't get better. You will be sorted. Speeds are starting to resolve themselves.

But we will ensure that you have a decent connection if things aren't resolved by tomorrow.

What's the situation on shaping of torrents and NNTP? I'm getting nothing down on CW with torrents at the moment and NNTP is doing 30KB/s or so. I'd like to get my Mikrotik queues sorted but that's difficult without actual bandwidth to test on.

 

[Crystal Web]

What's the situation on shaping of torrents and NNTP? I'm getting nothing down on CW with torrents at the moment and NNTP is doing 30KB/s or so. I'd like to get my Mikrotik queues sorted but that's difficult without actual bandwidth to test on.

Spotted something on your end. Have sent you an email to fix it.

 

[stefan9]

Gaming performance is still not unacceptable. Can't play either of eso or swtor as abilities fail to launch and is very very laggy. Switch to the backup mweb account and there is no problem.

Need to be fixed fast. Everything else works fine but this is a big big issue for gamers...

 

[chrisc]

I would not mind trying Crystal Web. How does one apply for an account? I filled in my email address 2 weeks back but nothing. Is it still in the testing stage?

 

[OMB]

I would not mind trying Crystal Web. How does one apply for an account? I filled in my email address 2 weeks back but nothing. Is it still in the testing stage?

Yep, read back couple of pages to get a sense if you're ready to switch yet

 

[chrisc]

I have read (some of) the posts and it seems to be a worthwhile proposition. I won't give up my present ISP, just try CW for a month and see what it is like. How do I apply?

 

[Paul Hjul]

I have read (some of) the posts and it seems to be a worthwhile proposition. I won't give up my present ISP, just try CW for a month and see what it is like. How do I apply?

drop an email to sales@crystalweb.co.za