Crystal Web (NEW ISP) ADSL Feedback

[Paul Hjul]

sent an email to support@crystalweb - no response (not even the autoresponse).

Could you have a look please?

did you end the email with .co.za?


Busy taking a look on this side.

 

[Sinbad]

did you end the email with .co.za?


Busy taking a look on this side.

no, .co.mars ...

 

[Lino]

Have the usage emails been sent out yet

 

[OMB]

My connection has just slowed to a crawl, can't even load up the site to chat with support

 

[sand_man]

My connection has just slowed to a crawl, can't even load up the site to chat with support

Me too, just jumped onto my Afrihost backup account...

 

[Aluroth]

My connection has just slowed to a crawl, can't even load up the site to chat with support

Same here. Using secondary ISP for now.

 

[Crystal Web]

Hi guys,

There is an issue on the network at the moment and customers may experience slow speeds. We are investigating and will have an update shortly for you. Apologies about this.

 

[patrick123]

My internet has gone t!ts up. Cannot even load CW web page

My Traceroute:

Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms www.routerlogin.com [192.168.31.3]
2 6 ms 6 ms 6 ms 105.233.5.1
3 176 ms * 176 ms 196.6.121.198
4 * 178 ms * jb1-vlan612.jhbcore.net [196.41.96.158]
5 210 ms 212 ms 207 ms 196.6.121.238
6 * * 211 ms ct1-vlan610.ctcore.net [196.41.96.131]
7 * 198 ms * africainx.cinx.net.za [196.223.22.47]
8 199 ms 198 ms 196 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
9 198 ms * * 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
10 199 ms * 199 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 201 ms 205 ms * row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
12 * 200 ms 197 ms 197.242.89.170

Trace complete.

*EDIT* I see CW has posted a notice.

 

[Crystal Web]

Problem identified. There is a hardware failure and it is being swapped out as we speak and systems moved to a redundant system. ETA for resolution is 30 to 60 minutes.

Apologies for the inconvenience.

 

[OMB]

Problem identified. There is a hardware failure and it is being swapped out as we speak and systems moved to a redundant system. ETA for resolution is 30 to 60 minutes.

Apologies for the inconvenience.

cool, thanks for the update

 

[OldGoat]

Sucks when my line is with Crystal Web - no backup option

 

[Sinbad]

Sucks when my line is with Crystal Web - no backup option

eh?

 

[Aluroth]

Sucks when my line is with Crystal Web - no backup option

There are multiple free options (Axxess, Web Africa, Afrihost)

 

[Electric]

There are multiple free options (Axxess, Web Africa, Afrihost)

Like I mentioned yesterday, how do you propose we obtain this free option if we can't even use the internet?

 

[Sinbad]

Like I mentioned yesterday, how do you propose we obtain this free option if we can't even use the internet?

Sign up for it in advance.
Then just change the account on your router when you need it.

 

[Electric]

Sign up for it in advance.
Then just change the account on your router when you need it.

I've done this long time ago.
I don't have an issue.
But some ppl have not been proactive and why should they be?

 

[Sinbad]

I've done this long time ago.
I don't have an issue.
But some ppl have not been proactive and why should they be?

Why should they be? Because schit happens. Boy scout motto - be prepared!

 

[OldGoat]

Duplicated

 

[Electric]

And if you're not prepared?
It's not like we can call a toll free call center or something.

 

[saa044]

And if you're not prepared?
It's not like we can call a toll free call center or something.

If you're not prepared then that's your own fault. You're = people in general.