Crystal Web (NEW ISP) ADSL Feedback

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No problems here, and except for a bit "laggy" SSH sessions, I have no real complaints.

Getting almost 0.5mbps faster max rates than what I had on AH business uncapped, and max my line out without any serious effort at all :) I'm sure some tweaks to the QOS will stabilize things some more, so I'm rather happy for now.
 
Waited up till late with nothing happening, this morning my CW account is working, been connected for 5 hours. Today is the day for testing.
 
We apologise for the authentication delay for some accounts. We are still working to resolve this. It is not affecting all accounts, so please email support if you are not connecting so that we can attend to it asap...
 
This may have been asked or mentioned before - who is the upstream provider?
 
Also had authentication issues, Support recreated my account to resolved.
Obviously all this is expected pre launch :)
They did reply under a minute each time thou - which is incredible...

4MB account, 6MB Line:

Local (JHB):
Download Speed: 5241 kbps (655.1 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate)
Latency: 41 ms
1/6/2014 09:04:44
http://speedtest.ookla.com/result/2613639851.png

International: (Anywhere between 2 and 3.5mb)
Download Speed: 3382 kbps (422.8 KB/sec transfer rate)
Upload Speed: 465 kbps (58.1 KB/sec transfer rate)
Latency: 202 ms
1/6/2014 09:09:21
http://speedtest.ookla.com/result/2613641606.png

Download speed according to my download manager is between 480kbs and 560kbs :D

Http downloads
 
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UPDATE:

We have identified all 19 customers whose accounts are experiencing authentication issues and we're manually resolving the issues for these customers. If you are affected and haven't already contacted support, please do, but know that we have already identified the issue and are working on it. All accounts should be up and running shortly - once I have a more solid ETA I will post it.

Thanks for your patience through these teething issues.

Crystal Web Support
 
All remaining accounts that have not authenticated will begin to go live over the course of the next hour...
 
I was experiencing login issues at 3:30 this morning but that was due to still being drunk and I missed copying a character at the end of my password... :(

lol, but mine is working.


And brilliantly so!!! Well done CrystalWebbites!
 
Nerhzelok said:
I was experiencing login issues at 3:30 this morning but that was due to still being drunk and I missed copying a character at the end of my password... :(

lol, but mine is working.


And brilliantly so!!! Well done CrystalWebbites!
Click to expand...

HAHAHAHA
 
snail112 said:
Off Topic: Now go grab a coffee, something to eat and 40 winks.

I think nobody would be angry if you take a little break.:whistle:
Click to expand...

I wish. Identifying is only one half of the equation - resolving is the rest, and then we've got to be up and alert to start monitoring properly to support you guys.

It may be a relatively small number of new customers in terms of ISP numbers, but they're the most important hundred odd people in our lives right now...
 
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Crystal Web said:
I wish. Identifying is only one half the equation - resolving is the rest, and then we've got to be up and alert to start monitoring properly to support you guys.

It may be a relatively small number of new customers in terms of ISP numbers, but they're the most important hundred odd people in our lives right now...
Click to expand...

Still getting Auth issues this side, I did sent you guys a mail just now. Looking forward to the experience today though. :)
 
I'd bring you guys a curry, but I'm not in your neck of the woods. Anyone volunteering? :p
 
Crystal Web said:
I wish. Identifying is only one half the equation - resolving is the rest, and then we've got to be up and alert to start monitoring properly to support you guys.

It may be a relatively small number of new customers in terms of ISP numbers, but they're the most important hundred odd people in our lives right now...
Click to expand...

Well, then chase up the coffee guy. Give him Red Bull too.
 
Crystal Web said:
It may be a relatively small number of new customers in terms of ISP numbers, but they're the most important hundred odd people in our lives right now...
Click to expand...
I can't speak for the others, but I'm certainly odd.
 
balky said:
I can't speak for the others, but I'm certainly odd.
Click to expand...

:D

Please change your forum avatar to this:

balki.jpg


Every time you post I start singing this tune:

[video=youtube;8vbnLYROCj8]https://www.youtube.com/watch?v=8vbnLYROCj8[/video]

Which really does brighten up my day...
 
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