Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
Keep the data coming in for Diablo, please. The more we have to work with the better. Seems there is nothing wrong with our international link, but rather a possible routing issue resulting in slightly higher latency in Europe somewhere. What I can say is that we talk to the telia.net network perfectly, and in our tests this part of the Diablo link is often responsible for packet loss, but we'll keep investigating...
Click to expand...

Pingplotter checked out at under 200ms and even pathpings are good. Something strange is going on.


213.155.155.233
Code: 
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
  0  jadex64 [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  telkom-gw-ipc-up.jhbcore.net [196.6.121.198] 
  4  pk002-jhb-gi-v611.borwood.net [217.78.80.225] 
  5  th003-lon-po-wacs.borwood.net [217.78.80.237] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1] 
  8  ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40] 
  9  ae-3.r22.amstnl02.nl.bb.gin.ntt.net [129.250.5.198] 
 10  ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.113] 
 11  ae-0.teliasonera.amstnl02.nl.bb.gin.ntt.net [129.250.8.66] 
 12     *        *        *     
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           jadex64 [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  telkom-gw-ipc-up.jhbcore.net [196.6.121.198] 
                                0/ 100 =  0%   |
  4    8ms     0/ 100 =  0%     0/ 100 =  0%  pk002-jhb-gi-v611.borwood.net [217.78.80.225] 
                                0/ 100 =  0%   |
  5  174ms     0/ 100 =  0%     0/ 100 =  0%  th003-lon-po-wacs.borwood.net [217.78.80.237] 
                                0/ 100 =  0%   |
  6  181ms     0/ 100 =  0%     0/ 100 =  0%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  188ms     0/ 100 =  0%     0/ 100 =  0%  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1] 
                                0/ 100 =  0%   |
  8  185ms     0/ 100 =  0%     0/ 100 =  0%  ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40] 
                                0/ 100 =  0%   |
  9  192ms     0/ 100 =  0%     0/ 100 =  0%  ae-3.r22.amstnl02.nl.bb.gin.ntt.net [129.250.5.198] 
                                0/ 100 =  0%   |
 10  197ms     0/ 100 =  0%     0/ 100 =  0%  ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.113] 
                                0/ 100 =  0%   |
 11  195ms     0/ 100 =  0%     0/ 100 =  0%  ae-0.teliasonera.amstnl02.nl.bb.gin.ntt.net [129.250.8.66] 

Trace complete.

80.239.210.246
Code: 
Tracing route to 80-239-210-246.customer.teliacarrier.com [80.239.210.246]
over a maximum of 30 hops:
  0  jadex64 [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  telkom-gw-ipc-up.jhbcore.net [196.6.121.198] 
  4  pk002-jhb-gi-v611.borwood.net [217.78.80.225] 
  5  th003-lon-po-wacs.borwood.net [217.78.80.237] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1] 
  8  ldn-b5-link.telia.net [213.248.100.49] 
  9  ldn-bb1-link.telia.net [80.91.248.217] 
 10  adm-bb3-link.telia.net [213.155.136.99] 
 11  adm-b4-link.telia.net [213.155.137.213] 
 12     *        *        *     
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           jadex64 [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  telkom-gw-ipc-up.jhbcore.net [196.6.121.198] 
                                0/ 100 =  0%   |
  4    8ms     0/ 100 =  0%     0/ 100 =  0%  pk002-jhb-gi-v611.borwood.net [217.78.80.225] 
                                0/ 100 =  0%   |
  5  174ms     0/ 100 =  0%     0/ 100 =  0%  th003-lon-po-wacs.borwood.net [217.78.80.237] 
                                0/ 100 =  0%   |
  6  183ms     0/ 100 =  0%     0/ 100 =  0%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  188ms     0/ 100 =  0%     0/ 100 =  0%  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1] 
                                0/ 100 =  0%   |
  8  191ms     0/ 100 =  0%     0/ 100 =  0%  ldn-b5-link.telia.net [213.248.100.49] 
                                0/ 100 =  0%   |
  9  193ms     0/ 100 =  0%     0/ 100 =  0%  ldn-bb1-link.telia.net [80.91.248.217] 
                                0/ 100 =  0%   |
 10  ---     100/ 100 =100%   100/ 100 =100%  adm-bb3-link.telia.net [213.155.136.99] 
                                0/ 100 =  0%   |
 11  188ms     0/ 100 =  0%     0/ 100 =  0%  adm-b4-link.telia.net [213.155.137.213] 

Trace complete.
 
Yup, our communication with telia.net is perfect, so there is something odd happening on their end by the looks of things. We will mail them to find out, but there's zero control that we can have over that if it is the problem. We will put pressure on the relevant organisations should we definitively identify any issues, that's for sure...
 
Crystal Web said:
Yup, our communication with telia.net is perfect, so there is something odd happening on their end by the looks of things. We will mail them to find out, but there's zero control that we can have over that if it is the problem. We will put pressure on the relevant organisations should we definitively identify any issues, that's for sure...
Click to expand...

Thanks! For all we know Blizzard upgraded us with latency knowing them...
 
Necuno said:
Thanks! For all we know Blizzard upgraded us with latency knowing them...
Click to expand...

If these issues are specific to your Crystal Web account then we'll take ownership of the issue and not pass the buck. We'll work on identifying and resolving the underlying issue...;)

We really want to have a happy gaming community...
 
Perfect performance on YouTube. Thanks for the great service on a Sunday night
 
Crystal Web said:
If these issues are specific to your Crystal Web account then we'll take ownership of the issue and not pass the buck. We'll work on identifying and resolving the underlying issue...;)

We really want to have a happy gaming community...
Click to expand...

Appreciated, Thank you :)
 
Any CS players here who can provide some mtr to Valve Match Making servers?
 
My son, plays Dota & he says his ping times are in the late 30's compared to the 40's to 60's with our previous ISP.

He can still play quite comfortably even while we're watching XBMC.
 
Well done CW.

Not revealing to much, but this is the fundamental int. Nodes:Hops
wacs_borwood_net: borwood_net : ntt_net : telia_net


CW got this right - At last a proper route to US/CA as well.

Stable/solid and consistent although the eu game-servers might be busy as its weekend, BUT still sub 200ms pings.

Well done guys!
 
Both iPad and android devices have issues accessing the iStore and Google Play store respectively...

What information do you guys need from me?
 
The_Librarian said:
Both iPad and android devices have issues accessing the iStore and Google Play store respectively...

What information do you guys need from me?
Click to expand...

Drop an email to [email protected] and we'll take a look for you. There are currently no issues on our end with either of these two service so perhaps something else in the mix that we can get to the bottom of...
 
Impregim said:
Well done CW.

Not revealing to much, but this is the fundamental int. Nodes:Hops
wacs_borwood_net: borwood_net : ntt_net : telia_net


CW got this right - At last a proper route to US/CA as well.

Stable/solid and consistent although the eu game-servers might be busy as its weekend, BUT still sub 200ms pings.

Well done guys!
Click to expand...

Thank you, Impregim for the support and kind words. We certainly did think this one through, and we designed this business to please mybroadband users - the most discerning users on the planet in our opinion. We know that if we can keep you guys happy, we can keep anyone happy...:)
 
Thanks to CW, for the first time in weeks if not months, we could watch Netflix without any issues the whole day, whilst my son does his gaming. Keep it up.
 
@Crystal Web have you guys tested this with Sky Go yet? Thinking about getting it but I know in the past its buffered a hell of a lot on MTN based networks
 
Lino said:
@Crystal Web have you guys tested this with Sky Go yet? Thinking about getting it but I know in the past its buffered a hell of a lot on MTN based networks
Click to expand...

We haven't, no. These sort of services will need to be trialled by our customers and not us, for legal reasons...
 
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