Crystal Web (NEW ISP) ADSL Feedback

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Anakha56 said:
Has anyone had a chance of playing D3 yet? I am just curious if it is worth it or not. My HC char doesn't need to be perma death ;).
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I'd say wait. My League of Legends ping has been bad so from 5/6 till about 11.
 
Crystal Web said:
Update on the news server:

The news server is back up and running properly now and there should be no more authentication troubles. If you continue to experience issues, please report this to our support.
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The issue has reared its ugly head again, but the issue has been isolated to a bug in a third party piece of software - awaiting the fix. Apologies.
 
I'm starting to get 80kbps after 4 days of 400+ noooooooo :P
not my line i have a capped account which is getting like 7-8mbp

are you guys starting to shape? :O

3julydl.PNG
thats with direct downloads off a cloud server :/ and it has 16 connections and gives 1mBps with my capped backup account ^^
 
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slasherjdc said:
I'm starting to get 80kbps after 4 days of 400+ noooooooo :P
not my line i have a capped account which is getting like 7-8mbp

are you guys starting to shape? :O

View attachment 129681
thats with direct downloads off a cloud server :/ and it has 16 connections and gives 1mBps with my capped backup account ^^
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if you go to the chat setup I can take the chat and we can look over this
 
ambroseg1 said:
bwahahahahahahahahaha......that guy only helps certain people of which I am not one. I am better off pissing in the wind while holding 45 minutes for the call centre people.
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Maybe he didn't like your attitude :)

EDIT: I see other people feel the same.
 
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Come on you're ruining the Internet with your bad attitude
 
I understand how Ambrose feels. I had a similar situation in 2011/2012 and it is very frustrating.

I was too patient. Eventually I went the Hello Peter and ICASA Route and that worked. 8 months nothing and within 3 weeks of my ICASA complaint, a team was sent from Gauteng to upgrade the exchange. I had a lot of data and reference numbers to back me up.
Sadly the Hello Peter route will not work nowadays.
 
HelloPeter is a joke.
Most companies used to be scared of them. Now companies know it's just a money making shill. Unfortunately, some people still living in the past seem to think that this is still a mouthpiece to talk trash about companies (fairly or unfairly).

Also I really hope that international fix is gonna happen tomorrow, hate having to use backup accounts so I can play online games!
 
StevenC said:
HelloPeter is a joke.
Most companies used to be scared of them. Now companies know it's just a money making shill. Unfortunately, some people still living in the past seem to think that this is still a mouthpiece to talk trash about companies (fairly or unfairly).

Also I really hope that international fix is gonna happen tomorrow, hate having to use backup accounts so I can play online games!
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And that is why I never regretted getting my 3GB mtn uncapped last year. Sure I only get 40KB/s after the 3GB, BUT my international ping's to my games is still better than ADSL even after the 3GB on 40KB/s.
 
Lord Nikon6 said:
Also have this, but it could be because the News server is still routed internationally, and the magical thingy is only coming tomorrow.
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Not using CW news server just yet so I usually get full speed with my current setup.
 
To all ADSL internet users,

We're currently testing a line quality monitoring tool and would like you to participate. This tool will give you detailed live and historical data of your exchange, allowing us to offer you even better support, and allowing you to have insight into potential problems, such as exchange congestion and downtime, in real-time, as well as being able to look back to see specific data on specific dates and at specific times. It also allows us to submit data to have exchange congestion issues resolved in highly congested areas.

If you'd like to be a part of this for the next 3 weeks, please email [email protected] with the subject "Exchange congestion" and all details will be submitted to you immediately thereafter.

But this is not only for customers of Crystal Web. Any ADSL internet user in SA can apply for this trial, and we'll begin to collect data for you for the next 3 weeks. Thereafter we will evaluate the situation and make a call on whether or not to introduce this.

For now your application to take part will only result in us collecting data on your behalf, and we will submit this data to you on a periodic basis. If we implement this fully, it will be integrated into the customer portal.

So feel free to take part so that we can properly evaluate whether this is a viable system for long term implementation.

Regards

Crystal Web
 
Sorry we missed you
There are no longer agents available to chat as our offices are closed. Please check back during our business hours to chat with an agent.

Bummer.
 
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