Crystal Web (NEW ISP) ADSL Feedback

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I don't like quoting emails but this just left me exasperated.

Hi Steven,

Crystal Web acknowledges your request for a temporary solution.

We thank you for your patience and ongoing support.
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It was a nice way of telling me I will have to wait though.

I will also nitpick a promise made 2 days ago, because I would have expected that being one of the gamers that is fairly vocal about it, and my willingness to trial the solution, I would have been up for consideration.

Crystal Web said:
As previously posted, we have a contingency which we will implement tomorrow if latencies don't get better. You will be sorted. Speeds are starting to resolve themselves.

But we will ensure that you have a decent connection if things aren't resolved by tomorrow.
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Yet here I am, on an Axxess free 1GB account running at half the latency of CW. I am chilled, because I still have the luxury of doing this so I can at least game online. But I am also posting about it, because we are quite a few promises down the line now. I know you guys have the best intentions and it's been a massive ball ache to try get things sorted, but I really would have been happy to trial out the solution.

Anyways, let's see how it pans out.
 
althex said:
Something is definitely up... I mean down... :(
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This appears to be line related. Please use the support channels and let us investigate for you. Best bet is to go to the site and start a chat with an agent who can investigate for you.
 
^ will have to agree with using other ISP temp accounts.

I just had to purchase some Webafrica data to stream Twitch, as other ISP's accounts couldn't.
 
Damn, I might have to unpause my Afrihost account till month end. Any update on the temp fix? Not that I applied, but if I still can instead of forking out R200 extra that would be nice.
 
Crystal Web said:
This appears to be line related. Please use the support channels and let us investigate for you. Best bet is to go to the site and start a chat with an agent who can investigate for you.
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I agree. Live Chat is offline, will try again tomorrow. Doesn't seem like the problem is going to go away overnight, been like this for almost 2 weeks.
 
Electric said:
The same can be said for Hulu.
But I find that Hulu almost always plays well regardless.
I hardly ever notice it drop below 480p quality.

Even when I was with Telkom and they were performing horribly, Hulu still worked.
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My Hulu seems to be locked on HD and if the line slows down then it buffers. There used to be a speed setting on Hulu+, but I can't find it now. I think they removed it.
 
157ms to google.com. 575ms to play.com. amazon.co.uk timed out. 42ms to aliexpress.com - that's better than most local sites. 24ms to mybroadband.co.za. 21ms to cybersmart.co.za.

bag of mixed nuts. browsing slow. downloads fast http/s.

I'm happy
 
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balky said:
My Hulu seems to be locked on HD and if the line slows down then it buffers. There used to be a speed setting on Hulu+, but I can't find it now. I think they removed it.
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No, they definitely haven't.
You can change it in Hulu settings or click the cog to change settings like Youtube.
 
Electric said:
No, they definitely haven't.
You can change it in Hulu settings or click the cog to change settings like Youtube.
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I was referring to Hulu plus. On the Hulu website I don't see "settings". If I play a video on the website and set the speed using the cog, I wonder if that will set the speed for all shows on my Roku?
 
crystalweb-smokeping002.jpg

The break is when I added other servers to the smokeping config file. Took a little while though.

But all is good now. Now I have multiple sites/servers I can use to monitor smokeping with.

A couple of local and overseas sites, such as :

crystalweb-smokeping003.jpg
 
CW I found your 60 minute turbo charge button. After my comments last night of some services being slow, 5 minutes after that I had super fast internet the whole evening through. :)
 
My line dropped a couple of times last night, at 11PM and a bit. PPPoE connection failed.

Anybody experience anything similar?
 
nand said:
My line dropped a couple of times last night, at 11PM and a bit. PPPoE connection failed.

Anybody experience anything similar?
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Yep, had that a few times now. The other night it was really bad, it disconnected twice and did not want to come back online. Eventually it connected again.
 
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