Cybersmart crawling

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FreddyB

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Anybody else having trouble with Cybersmart accounts?:confused:

I'm on the 1mb unshapped option and speedtest results will reveal im not even getting 386k speeds!:mad:

1597853128.png
run against MWEB server

1597861347.png
Vodacom server
 
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I've been with them for longer than a year and never been throttled before, I have a normal capped account, so should not be throttled.
 
It's not throttling they have capacity issues as usual, that's why I am looking for a different ISP Webafrica's new Home Uncapped looks good. It's not worth complaining about the problem to them cause they will either ignore you, say it's a problem on your side or tell you there's nothing they can do. As I have said in the other 2 threads there has been a major problem with Cybersmart for the last 5 months where some things just don't download at all.

At the moment my anti-virus (Eset Smart Security) won't update cause of a problem with Cybersmart something to do with DNS perhaps? ..anyway I can change to my free Afrihost account and it would update perfectly, so it's obviously a problem with Cybersmart.

Webafrica's Home uncapped goes for R279 and you will get basically the same amount of bandwidth that you get from Cybersmart without the issues.

http://mybroadband.co.za/vb/showthr...-service-from-cybersmart?highlight=Cybersmart
http://mybroadband.co.za/vb/showthread.php/361360-Cybersmart-Downloading-Problem?highlight=
 
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I may have a problem with ssl connections being blocked or slow.
 
who.is.michael said:
You wouldn't think so, after reviewing this 19 pages of current complaints about their connectivity....

http://mybroadband.co.za/vb/showthread.php/358438-WA-what-is-going-on
Click to expand...

That thread was made way before the uncapped package even came out and at least Webafrica handled the situation appropriately, Cybersmart don't communicate anymore not that they ever really did.

Tinuva said:
Stick to your cyber**** and AltechCrap and TrilSuck ISPs, and stop polluting the other popular ISP threads with your biased opinion. Personally I have seen you pollute WA, M-Web and Afrihost threads, really disgusts me.
Click to expand...

And what happened to this?

http://mybroadband.co.za/vb/showthread.php/341879-Why-Cybersmart-is-a-waist-of-money...
 
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Northern Pretoria. 1mb capped account. Never had an issue, running torrents now, going full speed. Traditionally low seed full season torrents go bad for me. Current thing has 10 seeds, 10 episodes, and its going like a dream!
 
Hi

We have no problems at the moment. This is not to say there is not a problem with this particular account. It is difficult to analyse because I do not have a trace or an ip number that is allocated.

You can email me @ [email protected] and I will sort it out for you.

Regards

Laurie
 
FreddyB said:
then why am I the only lucky one??? stil pathetic slow

http://www.speedtest.net/result/1598554127.png

sending in my cancelasion as I type this, the WA option can just be better than this.

Also get proper speeds with a afrihost acccount I tested, so it is cybersmart throtteling me
Click to expand...

Hi

We only have one freddyb account , that account is synching at 384Kb not 1Mb, which
reconciles with the speedtest readings. Please email me you username, because this is
a 384Kb not a 1Mb account


This services is configured as ADSLupto384f02
This exchange can support speeds up to 9.696Kb
ATUC Max Rate ie max download rate 384000
ATUC Cur Rate ie cur download rate 384000
ATUC Cur min Rate ie minr download rate 256000

ATUR Max Rate ie max upload rate 128000
ATUR Cur Rate ie cur upload rate 128000
ATUR Cur min Rate ie min upload rate 64000


Showing signal to noise ratio SNR. db value MUST be above 6 should be between 30-40

ATUC SNR download noise 20db
ATUR SNR upload noise 12db


Attenuation measure how far customer is from exchange. higher attenuation value further the distance.MUST be less than 55db should be between 1-10

ATUC SNR download resistance 4db
ATUR SNR upload resistance 10db
 
laurie said:
Hi

We only have one freddyb account , that account is synching at 384Kb not 1Mb, which
reconciles with the speedtest readings. Please email me you username, because this is
a 384Kb not a 1Mb account
Click to expand...

That is not me then, my router says

Downstream
SNR Margin (dB): 30.2
Attenuation (dB): 40.0
Output Power (dBm): 16.2
Attainable Rate (Kbps): 9920
Rate (Kbps): 1024

Upstream
SNR Margin (dB): 12.0
Attenuation (dB): 19.0
Output Power (dBm): 3.1
Attainable Rate (Kbps): 1108
Rate (Kbps): 512

wish I got 386k speeds at this point.

1599734501.png


Tracing route to capetown.speedtest.wa.co.za [196.220.59.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 855 ms 890 ms 886 ms 1.20.177.41-discover.co.za [41.177.20.1]
3 821 ms 883 ms 922 ms 196.6.121.38-backbone.cybersmart.co.za [196.6.121.38]
4 823 ms 880 ms 956 ms webafrica.cinx.net.za [196.223.22.45]
5 914 ms 785 ms 715 ms wnls-cr1-vl-140.wa.co.za [41.185.1.2]
6 743 ms 785 ms 973 ms capetown.pingtest.wa.co.za [196.220.59.175]

Trace complete.
 
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FreddyB said:
That is not me then, my router says

Downstream
SNR Margin (dB): 30.2
Attenuation (dB): 40.0
Output Power (dBm): 16.2
Attainable Rate (Kbps): 9920
Rate (Kbps): 1024

Upstream
SNR Margin (dB): 12.0
Attenuation (dB): 19.0
Output Power (dBm): 3.1
Attainable Rate (Kbps): 1108
Rate (Kbps): 512

wish I got 386k speeds at this point.

1599734501.png


Tracing route to capetown.speedtest.wa.co.za [196.220.59.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 855 ms 890 ms 886 ms 1.20.177.41-discover.co.za [41.177.20.1]
3 821 ms 883 ms 922 ms 196.6.121.38-backbone.cybersmart.co.za [196.6.121.38]
4 823 ms 880 ms 956 ms webafrica.cinx.net.za [196.223.22.45]
5 914 ms 785 ms 715 ms wnls-cr1-vl-140.wa.co.za [41.185.1.2]
6 743 ms 785 ms 973 ms capetown.pingtest.wa.co.za [196.220.59.175]

Trace complete.
Click to expand...

That tracert indicates its a line/exchange or you downloading while tracert, test with a different isp.
 
When I use my Afrihost account

Tracing route to capetown.speedtest.wa.co.za [196.220.59.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 42 ms 39 ms 36 ms 196-210-148-1.dynamic.isadsl.co.za [196.210.148.1]
3 69 ms 71 ms 61 ms cdsl1-rba-vl2460.ip.isnet.net [196.38.72.217]
4 34 ms 34 ms 38 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 36 ms 32 ms 32 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 34 ms 34 ms 38 ms 168.209.1.170
7 84 ms 89 ms 90 ms rrba-ip-spe-2-wan.telkom-ipnet.co.za [196.25.127.181]
8 159 ms 160 ms 165 ms 196.43.25.137
9 256 ms 258 ms 201 ms 196.43.51.26
10 196 ms 171 ms 178 ms wnls-cr1-vl-101.wa.co.za [196.220.59.225]
11 274 ms 256 ms 260 ms capetown.pingtest.wa.co.za [196.220.59.175]

Trace complete.

Now for the wait till 2012 before I can get my line back and move everything to WA
 
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FreddyB said:
When I use my Afrihost account

Tracing route to capetown.speedtest.wa.co.za [196.220.59.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 42 ms 39 ms 36 ms 196-210-148-1.dynamic.isadsl.co.za [196.210.148.1]


Now for the wait till 2012 before I can get my line back and move everything to WA
Click to expand...

0800 375 375 (Number to change} - Exchange issue, log a fault with Telkom.

New number is: Fault Reporting 10210 / Call Centre (Mon - Fri 08:00 - 20:00)
http://residential.telkom.co.za/broadband-internet/broadband_services/adsl/contact-us.html
 
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