Cybersmart slow as hell!

Odinson said:
International has been cr@p for the last few weeks, no use phoning them as their tech support dont seem to really care.
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Or is too dumb to understand. Cause I get. "Restart your router" "Is the speed better now sir?" OMG No comment :sick:
 
I am using CyberSmart with Night Rider and have never had a problem with line speed or disconnects. I have a 384k line and I actually get spikes up to 58KB/s in the evenings...But my line speed mostly remains constant at around 39.7KB/s in the evening. All problem I am having is the proxy server that limits when and from whwre I can download with all people using one IP. But all ISP's force their proxy upon customers so no point in even going there
 
WikusMoller said:
I have a 384k line and I actually get spikes up to 58KB/s in the evenings...But my line speed mostly remains constant at around 39.7KB/s in the evening.
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It remains constant at about 39.7 because that is the maximum that your line can handle. A 384 kilobits per second line works out to 48 KiloBytes per second max that your line can handle. With the overheads etc etc it should max out at about 40KB/s. That 58KB/s you see are impossible to get on your line and is just normal reporting glitches (same thing happens when resuming a paused download for example).
 
Cybersmart is really pi$$ing me off now, for the last 4 hours I have been trying to upload two 17mb files to my server, the first one went through perfectly but the second one keeps bombing out.
 
Am I correct in saying Cybersmart make use of an IP Connect to the ADSL network, ie they provide the bandwidth and hence the bottleneck as well, it would be better for a customer to make use of Telkom / Axxess / Web Africa etc as they just resell the upstream bandwidth of SAIX or IS.
 
I had issues with Cybersmart about a year ago but last month i figured i give them another try. Once again they gave me shyte and they had the nerve to bill me for 2 months and i didnt even give a f*K about my 6gigs bandwidth. Told them to shove it.
 
Hmm cybersmart. Down yet again! ADSL shows link up but you can't browse any website
 
ld13 said:
Sitting with a friend on the phone now that is having the same problem, also Cybersmart. :(
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Thank God my ADSL will be canceled end of this month. Getting a 4mb line with mweb.
 
I have the same problem (Durban) - after fiddling around for a while, decided to call Cybersmart. They have a pre-recorded voice message saying that they are currently down and are engaging with Telkom to resolve the issue.
 
Didn't have any problems from my side. Granted I have a second account from another ISP should they have any problems with their servers
 
Cybersmart's webpage says that the link from Rosebank to Hong Kong is down.
 
I phoned SAOL and they also have a pre recorded message saying it is affecting all ADSL accounts but will be fixed shortly.
Lets hope so
 
OMG!!!! Now the issue is resolved but its like a normal SAIX account now! I get a SAIX IP and I can't use my local bandwidth!
 
In my connection logs they duplicated 1 session. I downloaded 500mb right. But they deducted in my cap 1.7GB. Now I checked the connection logs and it shows 3 session and if I add them up I get 1.7GB. But here is the twist. 1 session has been duplicated and is exactly the same as the others. Same time same length and same ip and id. Now I'm trying to call them and I get "you are number caller number 32 in line to speak to a consultant" Now how long am I going to wait in line?
 
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