Cybersmart Weekender Cancellation

This is not surprising at all. I've been shafted by so many ISPs - Telkom, Iburst, Neotel and now Cybersmart. Judging MyBB forums, its one epic ISP rant. I've actually run out of companies to run to.
 
thaabietv said:
So are all current Weekender subscribers being moved over or just the users who've been notified?
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That's the point - there was no notification - there was just a popup message (eventually after not being able to connect to anything other than Cybersmart) that the weekender account will be deactivated and will be replaced by the 'better' new night rider account.


I can understand that they want to move the heavy downloaders to night time during the week.
Over weekends I suppose that there will be more 'casual' browsers who will feel the lines going slow than on a week night between 12:30 and 7am.

But setting no rules, advertising it as 'do whatever you want' and then being snotty about it because we were supposed to know that we were abusing the system without having any prior knowledge or any warning or communication is what this is about.

If there's a 20 GB limit, then set up a hard cap on 'out of hours' time on 20GB.
Or throttle after 20GB.
Or tell people they are not allowed to do what was said they could.
Or start a shaped service.

But please just say up front whatever it is so that one can look at the pro's and con's and make a decision.
 
This is what my usage looks like so far on my 384k line:

Used this month outside NightRider time (8am-00:59am) -5.39

14.89 Gigs used in NightRider time (1am-7:59am).

10.32 Gigs used in NightRider time on the weekend (1am-7:59am).

16.16 Gigs used during weekender (Midnight Fri -5:59am Mon). <<< (This is nowhere close to the 27Gb being mentioned)

Total used -8.36


I'd like to know which part of it is the abusive bit?
 
SidVicious said:
10.32 Gigs used in NightRider time on the weekend (1am-7:59am).
16.16 Gigs used during weekender (Midnight Fri -5:59am Mon).

I'd like to know which part of it is the abusive bit?
Click to expand...

i believe the weekend usage add up to : 26.48GB's,
i'd say that's close to the 27GB's
 
I am also very disappointed with Cybersmart and will be telling them to shove their service.
I will be moving to 384k uncapped.
Any ideas which company offers the best value for money deal?
I've been looking at http://www.gigs.co.za/
According to their site they give you 384k line, UNSHAPED uncapped for R340 a month. I phoned the guy and he says it is really unshaped, but I don't know how they can offer this.
They are also based in Upington(so not a big company)

What would you guys do? Go for them or not?
 
Iscariot Jr said:
i believe the weekend usage add up to : 26.48GB's,
i'd say that's close to the 27GB's
Click to expand...

I do believe that Laurie was referring to 27 hours during weekend "free" time, and not the whole month - therefore them wanting to remove the weekend "free" time ...:wtf:
 
Of my allocated 10Gb and carried over 6.4Gb of cap, I have used "4,48GB". For Normal usage I used 1.45GB. Nightrider during the week: 15.18GB. Nightrider during weekends: 13.74GB. During weekender time: 16.28GB. Thats a total of 46.65GB used.

So I guess I am a download junkie...
 
I'm still trying to get my head around what Cybersmart was thinking when they blocked internet access to users who unwittingly over indulged on the "Free Usage" over weekends offer, marketed on the Weekender packages. If you were presented with "...you can browse, surf, tweet and download to your heart’s content", you would think downloading "to your hearts content" would be ok, especially with the absence of any mention of "within limits" - but this is not the case. Instead Cybersmart sets a trap, tells you nothing and lets you fall hard and hurt yourself.

One can only hope Cybersmart will do the proper thing, and address this issue, the way it should have been done from the start. By talking to their customers and being upfront about how they expect a service(free usage on weekender) to be used. To be punishing customers after the fact, is unethical. To be saying "to your hearts content" without any notice to the contrary, implies "unlimited" and I think the Advertising Standards Authority of SA would agree.
 
False advertising used to try & keep their clients. Cybersmart now belongs to the same category as Afrihost, only maybe worse.
 
And now for the cherry on the cake

"Cybersmart reserves the right to amend or alter this policy at any time, and without notice to you."

I left MWEB to join Cybersmart because of the good service provided by Cybersmart, but this all seems to have changed.

So, hello MWEB, I'm coming back!
 
What they told me on the phone on Monday morning (see my post. then) was that the whole month's usage was taken into account and not just that used on the weekends.
 
Yip , this is the same company that was advertising 384Kbyte service instead of a 384kbit service - remember that pathetic national anthem ad........

until some guy complained about the ad and had it shut down.
 
jtr said:
One can only hope Cybersmart will do the proper thing, and address this issue, the way it should have been done from the start. By talking to their customers and being upfront about how they expect a service(free usage on weekender) to be used. To be punishing customers after the fact, is unethical. To be saying "to your hearts content" without any notice to the contrary, implies "unlimited" and I think the Advertising Standards Authority of SA would agree.
Click to expand...

Jtr, you missed the point completely. For them to address the issue by being upfront about how they expect us to use free usage on weekends is a contradiction itself. In all fairness, they should not dictate or even recommend the extent of usage. Even if they did bothered addressing the issue and communicated to us timely, they are still wrong to bring it up.
 
Eh! said:
Jtr, you missed the point completely. For them to address the issue by being upfront about how they expect us to use free usage on weekends is a contradiction itself. In all fairness, they should not dictate or even recommend the extent of usage. Even if they did bothered addressing the issue and communicated to us timely, they are still wrong to bring it up.
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I don't think I have. I understand Cybersmart's view point on the question of why, but I don't agree at all with the manner how they went about doing what they did. If I knew the service came with limits, I would have done my downloads differently.
 
jtr said:
I don't think I have. I understand Cybersmart's view point on the question of why, but I don't agree at all with the manner how they went about doing what they did. If I knew the service came with limits, I would have done my downloads differently.
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I agree with that statement 100%.

To me that is the crux.

Having had the reasons mentioned before the time would have made me feel better about the thing.
 
Eisbein said:
If there's a 20 GB limit, then set up a hard cap on 'out of hours' time on 20GB.
Or throttle after 20GB.
Or tell people they are not allowed to do what was said they could.
Click to expand...

The problem in SA is that if you tell people you are offering a 20GB service, they will make sure that they use 20GB so as not to lose out.
 
Abe said:
The problem in SA is that if you tell people you are offering a 20GB service, they will make sure that they use 20GB so as not to lose out.
Click to expand...

And what is wrong with that? So the 1GB or 3GB users are also not allowed to use all the bandwidth allocated to them? You do realise they got billed for that data and paid for it? Is it so wrong for them to expect what they paid for?
 
jtr said:
I don't think I have. I understand Cybersmart's view point on the question of why, but I don't agree at all with the manner how they went about doing what they did. If I knew the service came with limits, I would have done my downloads differently.
Click to expand...

i completely agree.

i just did a a mental calculation, and if You only only downloaded during the night [standard night rider times] on the weekends, one would fall within the 20gb limit for weekends, with some room too spare. with that in mind, maybe the the new "night rider plus" package is better for those who wish to download as much as they can, You get an extra 5gb's for 'daily' usage, and all night time bandwidth is free. unless that comes with hidden limits as well. anybody care to find out from them about my theory?
 
I only brought up the 20gig thing because that is what I was told by the call center. However the fact remains, who is actually complaining about the speeds over the weekends because of all the p2p and Torrent downloaders eating up bandwidth. My speed is actually better during the weekend when I am not as throttled as I usually am during work hours, weekdays. Is it only me or have others noticed this? Also where in the world is over 20gigs a month considered abusive.
 
jtr said:
I don't think I have. I understand Cybersmart's view point on the question of why, but I don't agree at all with the manner how they went about doing what they did. If I knew the service came with limits, I would have done my downloads differently.
Click to expand...

Forget about 20Gb limit or whatever represents fair usage. Someone throws a handful of mud in your face without provocation, but you're putting more emphasis on the manner in which the mud landed on your face. If the guy had done it differently, say inform you just before he threw, you'll be satisfied? Please just think it through and look at the bigger picture.

Your last point regarding services that come with limits. They should be upfront and honest about it, not put some shadow limit while representing the package as "free" and "down as your heart conten".
 
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