sand_man
Honorary Master
This month I've used 6.13gb in Nightrider time which counts as 1.23gb towards my over all cap. All those down loads have been off rapidshare...
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Cybersmart...:(
- Thread starter roguemat
- Start date
sand_man
Honorary Master
Quite right. So do you think it excludes local?
I just assumed it would include local as well. Always thought international cap came at a premium while local some ISP's give away. I assumed it would include local as well...
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For any service related issues regarding Cybersmart may I suggest you email the MD Laurie Fialkov on [email protected]. She encourages this sort of feedback and she is very helpful...[/QUOTE]
Good grief... when I met Laurie, he was a man!
Hey Laurie, I know you're gonna read this... tell us about the operation, bwahaha
Good grief... when I met Laurie, he was a man!
Hey Laurie, I know you're gonna read this... tell us about the operation, bwahaha
sand_man
Honorary Master
My bad, I assumed Laurie was female...Good grief... when I met Laurie, he was a man!
Hey Laurie, I know you're gonna read this... tell us about the operation, bwahaha
sand_man
Honorary Master
And if you not using Capextender?
F
Fudzy
Guest
And if you not using Capextender?
I'm not on CapExtender so it just goes towards my cap (divided by 5 during Nightrider time).
I would imagine to download a 65gb file from Rapidshare, I'd need to buy roughly five 3gb Top-Ups.
sand_man
Honorary Master
Correct, I'm also not using the CapExtender. I use Nightrider and Capsaver...
F
Fudzy
Guest
sand_man
Honorary Master
It won't. The files are 400 x 160mb so I down load about 90 a month between 1am-7.59am using Orbit download manager (scheduled between 1.30am-4am). I do about 20 files a week although I been topping up quite a bit...So how is Capsaver going to aid you in downloading the 65gb file?
Capsaver at the mo is a waste cause I've seldom got any bandwidth to carry over but Nightrider is saving me bombs...
I plan on down loading the files over a 5-6 month period...
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I've been with CyberSmart for six months and they have been great until recently when my e-mail's started to get blocked by their spam filter. I use their e-mail to send and receive files to and from friends in SA with local cap. Let's hope I get this fixed.
They are one of only a few ISP's who aren't forcing their users through a proxy anymore
They are one of only a few ISP's who aren't forcing their users through a proxy anymore
Nightrider....
Is that me riding off into the dark again as I hop ISPs?
I do not like being forced to upgrade packages to ensure a stable service that used to work just fine. Nah. Not me.
"Oh give me a node where the data can roam where the p2p and the torrents can play
Where seldom is heard a disconnect or reload
And the packages are reliable all day"
* Me singing to the tune of "Oh give me a home" as I mosey off into the sunset...
Is that me riding off into the dark again as I hop ISPs?
I do not like being forced to upgrade packages to ensure a stable service that used to work just fine. Nah. Not me.
"Oh give me a node where the data can roam where the p2p and the torrents can play
Where seldom is heard a disconnect or reload
And the packages are reliable all day"
* Me singing to the tune of "Oh give me a home" as I mosey off into the sunset...
nitroyetevn
Active Member
- Joined
- Nov 6, 2008
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Been having horrible latencies (2000ms-3000ms + chain disconnects) recently when connecting to world of warcraft gaming server in europe with my cybersmart account. I'm positive this is a problem on cybersmart's side, because if I log into a friend's telkom account from my home, my latency is a stable 500ms-800ms, depending on time of day. Also, the telkom account results in no disconnects. I've spoken to technical support and all that they tell me is I must send in emails with my complaints and that they don't really believe the problem is on their side. I've just written email #2, after 6 days of no reply to email #1. I'm slowly counting down to canceling my cybersmart account and recommending to all others to never use this ISP. I refuse to pay for internet that is unusable and put up with slow and unproductive customer service. just my 2 cents...
Your issue is easily explained. I've been having problems with euro sites as well lately, heavy latency.
Cybesmart is routing all their international traffic through their partners in the USA. So what is happening is all your traffic essentially goes to europe (default cable route), hops over the atlantic to the usa and then back over the atlantic again to europe. You don't need a ccie to tell you this is fubar. Cybersmart makes no mention of this move on their part and tech support is dumb or just plays dumb. Only a direct question to higher up about their routing lead to the response I was looking for.
They currently have no direct routing into europe. This will only be rectified in April according to them when the Seacom cable comes online.
This has been the situation since December. I recall previously your traffic hopped onto the saix gateway and left saix in london I think to get to europe.
You can verify this for yourself by doing a simple traceroute command or alternatively use a gui util like VisualRoute which will plot the route on a geographical map for you.
Anyone noticed slower speeds when gaming on SAIX? I'm pretty sure my latency has almost doubled recently? Anyone care to comment?
I'm gonna buy myself an axxess prepaid account to test with?
Wondering which ISP I'm moving to next?
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Ok, I've been doing some tests. I took a drive to Engen and got myself a normal 3GB prepaid voucher.
I did some pings & traceroutes with my Cybersmart account and checked my Counter Strike Source latency via ping and the game gui. Then I did the same with the Axxess account.
Everything with Axxess is way faster. Cybersmart also has a lot of packet loss, experiencing between 8-27% depending on site but this is probably due to their upstream provider. My browsing experience is way better with Axxess.
As for Counter Strike Source on SGS my latency with Cybersmart was a minimum off 82ms, with Axxess it has now dropped to 57ms, thats a 25ms improvement and for gaming thats huge!
I would encourage others to do the same tests and report back here. Just test with a cheap 1GB if you don't want to take to much of a chance.
My Cybersmart days are officially over. They are the cheapest and up and till recently I have had no complaints, things however have changed. I will pay the little bit more for better connectivity. It's a shame though for this to have happened, I hope they can rectify their problems.
I did some pings & traceroutes with my Cybersmart account and checked my Counter Strike Source latency via ping and the game gui. Then I did the same with the Axxess account.
Everything with Axxess is way faster. Cybersmart also has a lot of packet loss, experiencing between 8-27% depending on site but this is probably due to their upstream provider. My browsing experience is way better with Axxess.
As for Counter Strike Source on SGS my latency with Cybersmart was a minimum off 82ms, with Axxess it has now dropped to 57ms, thats a 25ms improvement and for gaming thats huge!
I would encourage others to do the same tests and report back here. Just test with a cheap 1GB if you don't want to take to much of a chance.
My Cybersmart days are officially over. They are the cheapest and up and till recently I have had no complaints, things however have changed. I will pay the little bit more for better connectivity. It's a shame though for this to have happened, I hope they can rectify their problems.
Hey Ponder
You have given me more information than I have received from Cybersmart helpdesk! They insist that there is nothing wrong with the service they are providing.
I too was happy with them since the beginning of last year. However, that all changed on the 24th of December. Since then, it has gotten progressively worse.
I have been using my brother's iBurst since Monday, and this is even WAAAAY better than Cybersmart. There is no comparison and no refresh, reload and disconnects!
Why could Cybersmart just not have told me last month about the changes? BUT, their repeating their "No problem on our side" mantra has me looking at other ISPs.
I would like to give them my month's notice at the end of Jan.
I will give the Axxess route a try or perhaps just "rent" my brother's iBurst from him until the SeaCom messiah finally arrives.
Thanks for the info... and so long Cybersmart!
You have given me more information than I have received from Cybersmart helpdesk! They insist that there is nothing wrong with the service they are providing.
I too was happy with them since the beginning of last year. However, that all changed on the 24th of December. Since then, it has gotten progressively worse.
I have been using my brother's iBurst since Monday, and this is even WAAAAY better than Cybersmart. There is no comparison and no refresh, reload and disconnects!
Why could Cybersmart just not have told me last month about the changes? BUT, their repeating their "No problem on our side" mantra has me looking at other ISPs.
I would like to give them my month's notice at the end of Jan.
I will give the Axxess route a try or perhaps just "rent" my brother's iBurst from him until the SeaCom messiah finally arrives.
Thanks for the info... and so long Cybersmart!
Axxess uses SAIX and you can see this with traceroutes so it's the same as having an account with Telkom (which I hate to support). Nice thing is you can get a prepaid voucher at any Engen or Pick 'n Pay, no accounts, don't loose your bandwidth at the end of the month.
Tinuva
The Magician
Just tell me this, why would you drive all the way to engen or pnp to get a voucher to topup your internet?
There are other ISPs out there, where once capped you can connect just not browse any websites except your ISPs website, and on the website you can top up without leaving the comfort of your chair/home and saving petrol in the process!
Tinuva
The Magician
Oh wow this is horrible, makes no sense as to why they are doing this. Out of interest sake I actually went out to test this, as I do have access to a box in Europe.
Pretty stupid but they must somehow save money otherwise I can't see how any ISP could say this is for the best for their clients.
80ms clearly seems like a jump to the US, then it jumps up another 40ms probably to get to the gateway that cybersmart make use of in the US, and then ends up at 420ms!! That is almost as bad as satellite traffic. Anyways above was on a idle 10mbite line.
Now lets look at a proper traceroute from SA to Europe. Unfortunately this line was busy cant do anything about that.
Obviously blizzard blocks ICMP.
Lets do it to the same box I was doing a trace from to Cybersmart
Not the best either but hey its on a busy line with a drop of 160ms (which could be the round trip between US-EU and back).
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