Dear DStv - technical faults thread

[TDW]

Just putting this here for future reference.

I'm a DStv Stream subscriber, home fibre via Openserve and the good guys at Atomic. About a week ago all my DStv streaming apps died, when connected to home wifi. The infamous error 403 (if you get anything at all... Smart TV just showed two horizontal white lines.) My IP address at the time was 102.216.78.184.

No other streaming apps were affected. I wasn't using VPN. Switching to Telkom LTE worked fine again. So my IP address was getting blocked by Multichoice.

Eventually I got assigned a new address by turning off the ONT for an hour (only the 184 changed, but same block). DStv Stream back to normal!

 

[Luke7777]

Trying to watch on DSTV Stream ch 207....just jumping between the same portions on Moto3 and on Moto2. Other channels are fine, as is same channel on Iphone. Same with son down the road. I'm on Skyworth , he's in MiBox

 

[Luke7777]

Since yesterday Stream constantly decides to request a new code

 

[Luke7777]

Since yesterday Stream constantly decides to request a new code

Have cleared the cache... will see if that helps

 

[Brian_G]

So... Open Time mistakes / specifics I've picked up;

(Only checked SD and can only make some determinations.)

A few channels are only meant for specific packages, so if there's no access to them, that's why. (They seem to have allowed a couple to work, but not sure.) They are:
(SD) 109, 110, 134, 139, 143, 148

SD 332 Gospel channel wasn't done properly, it remains E16 for some.

Test channels SD 196 and SD 198 have been accidentally opened. The former is a copy of ch. 113 and the latter is blank, so no advantage there.

The Indian Bouquet channels are not included, but Premium's default Portuguese 510 & 512 are. (The other Indian channels scattered throughout do work.)

Certain channels are meant for ROA (Rest Of Africa) countries only, so by default won't work anyway.

The Digital Terrestrial carrier channels 902 M-Net Terrestrial and 903 CSN (combined sports) are not included.


Not bad, these new guys are a better breed of organisers and fault-checkers for sure.

 

[Rickster]

Has anyone had an issue with the DStv stream app on android TV where if you go to live TV it starts to spaz out like a button is being pressed?

When i click right to go to all channels it just clicks left by itself and goes to the main left side panel.

I have managed to go to all channels by being quick and i have cleared the app cache.

 

[Werner1975]

Channel 211 - flashing white lines across tv. only channel I have found that does this. Anyone else?

 

[Brian_G]

Channel 211 - flashing white lines across tv. only channel I have found that does this. Anyone else?

Presume on the HD version (I've only got SD now)

If it's continuing, could be a decoder tuner issue.

 

[Werner1975]

Presume on the HD version (I've only got SD now)

If it's continuing, could be a decoder tuner issue.

Not using a decoder. streaming on the app using my Xiaomi tv stick. Doesnt matter if I change the resolution, the problem persists.

 

[Brian_G]

Not using a decoder. streaming on the app using my Xiaomi tv stick. Doesnt matter if I change the resolution, the problem persists.

Maybe a faulty feed, anyone seeing this on their direct streaming site?

 

[Parched]

Channel 211 seems fine for me (checked on Android phone and AndroidTV/Mi box).

 

[Brian_G]

Online Guide has been working much better, now for about a week they're slipping again :-/

Multicanal, you need to understand how things work in SA - you have to play the role of watchdog constantly with many SA workers.

 

[elf_lord_ZC5]

Online Guide has been working much better, now for about a week they're slipping again :-/

Multicanal, you need to understand how things work in SA - you have to play the role of watchdog constantly with many SA workers.

Nevermind yhe workers, they take their queue from the bosses

 

[Brian_G]

For those still unaware, BIG MASSIVE changes coming, quite a few channels seem likely lost by year-end.

Netflix buying Warner Bros. Discovery

 

[elf_lord_ZC5]

For those still unaware, BIG MASSIVE changes coming, quite a few channels seem likely lost by year-end.

Netflix buying Warner Bros. Discovery

They split the market, and now it is starting to consolidate - inevitable

 

[Brian_G]

Report card time for Canal+ , approaching 4 months already.

Online guide still bad.
Online app ridiculous - half the time it gets stuck, and at times can't do the simplest of requests like a cancellation.
Call centre (that one's then forced to use..) - each time you must give them all your details again, but one agent I insisted move on today actually managed to.... go figure.
Another call centre irritation - being asked your spam etc. delivery preference even if you've set that up online.
Online app updating - hours after getting a change made by the call centre, the app still has old info instead.

Fail

 

[Lupus]

Report card time for Canal+ , approaching 4 months already.

Online guide still bad.
Online app ridiculous - half the time it gets stuck, and at times can't do the simplest of requests like a cancellation.
Call centre (that one's then forced to use..) - each time you must give them all your details again, but one agent I insisted move on today actually managed to.... go figure.
Another call centre irritation - being asked your spam etc. delivery preference even if you've set that up online.
Online app updating - hours after getting a change made by the call centre, the app still has old info instead.

Fail

You are expecting??

 

[Werner1975]

No dstv = no tech difficulties

 

[Lupus]

No dstv = no tech difficulties

Still dstv for now

 

[Brian_G]

...for now