Dear DStv - technical faults thread

[Lupus]

Accidentally pressed the Showmax button on my Explora remote - message pops up - Showmax no longer supported on this decoder...

Technically it won't be, because of the showmax 2 change

 

[Brian_G]

Technically it won't be, because of the showmax 2 change

You mean the new security, or the "new" launch?

 

[Lupus]

You mean the new security, or the "new" launch?

The new launch last year

 

[Brian_G]

The new launch last year

Their loss, lots of people who won't give up on their older better Exploras.

 

[jellievis]

Accidentally pressed the Showmax button on my Explora remote - message pops up - Showmax no longer supported on this decoder...

I have the same issue on both the primary and secondary decoder.

 

[Brian_G]

Multichoice messing with smartcards on some old SD decoders this month, can't prove it but looks like the plan could be that they want peeps to think they have failed.

There's a way to recover from it, during this test(?) phase anyway, but it's unlikely most could even find that.
Not really our concern though, largely due to many not wanting to upgrade in other countries I think. Just more corporate bullying if I'm right.

 

[BlakeSA]

Anybody else experience an issue where DStv Stream cuts out and requires a login every 15 minutes like clockwork?

I’ve contacted support twice now and after an hour of troubleshooting some basics (reinstalling the app, disconnecting and reconnecting devices, logging in and out etc) each time they “escalate” the issue but nobody contacts me back.

Anybody experience something similar and found a fix?

 

[Koolskenker]

Anybody else experience an issue where DStv Stream cuts out and requires a login every 15 minutes like clockwork?

I’ve contacted support twice now and after an hour of troubleshooting some basics (reinstalling the app, disconnecting and reconnecting devices, logging in and out etc) each time they “escalate” the issue but nobody contacts me back.

Anybody experience something similar and found a fix?

I haven't experienced this issue on AndroidTV (currently on 6.4.0 because playing recordings is broken on 6.5.0).

What type of device / OS are you on though? AndroidTV / LG / Samsung / Hisense VidaaOS?

 

[elf_lord_ZC5]

Anybody else experience an issue where DStv Stream cuts out and requires a login every 15 minutes like clockwork?

I’ve contacted support twice now and after an hour of troubleshooting some basics (reinstalling the app, disconnecting and reconnecting devices, logging in and out etc) each time they “escalate” the issue but nobody contacts me back.

Anybody experience something similar and found a fix?

The usual DSTV Useless

 

[BlakeSA]

I haven't experienced this issue on AndroidTV (currently on 6.4.0 because playing recordings is broken on 6.5.0).

What type of device / OS are you on though? AndroidTV / LG / Samsung / Hisense VidaaOS?

Apple TV with the tvOS app, but I have the same problem when streaming on my iPhone.

I think it’s something server-side on their end and not specific to my devices but maybe to my account. Tier 1 Support agents seem unable to solve it and I think the escalation to more technical Tier 2 guys is getting lost or discarded.

I was hoping I’m wrong and that somebody here might have had something similar and know how to navigate this support maze.

 

[Luke7777]

Apple TV with the tvOS app, but I have the same problem when streaming on my iPhone.

I think it’s something server-side on their end and not specific to my devices but maybe to my account. Tier 1 Support agents seem unable to solve it and I think the escalation to more technical Tier 2 guys is getting lost or discarded.

I was hoping I’m wrong and that somebody here might have had something similar and know how to navigate this support maze.

Iphone/Ipad streaming no disconnect issues there. Also streaming Android TV/ Mi Box ... no disconnect issues either. As you've said... might be account related since you have it on multiple devices. Since it's repeatable, might be worth it going to a service centre if it's within reach. If you have access to someone else, maybe try and swop detail, running their working account on your device and your problem account on theirs. That would eliminate/proof device/account issues. And NO, you can't use mine

 

[Rickster]

IRL picture of the DSTV stream server, singular not plural.

 

[Brian_G]

New weirdness seen on some of the SD satellite transmissions.

Involves very unconventional fiddling going on with the following SA channels, let us know if you notice anything unusual with them (more likely with older SD decoders);
112, 120, 135, 136, 137, 171, 174, 179, 181, 182, 184, 190, 299, 302, 309, 327, 411, 435

Other believed-parallel work started many months ago, seems on all the (SD?) channels.
My guesses to date are some sort of additional coding / alt. system offering / new security / data or transponder use compression being messed with. Appears to mostly involve some of the British-sourced channels.
So far only chs. 190, 299 & 327 practically giving problems on and off, but maybe not on all models.


Fascinating..

 

[Koolskenker]

New weirdness seen on some of the SD satellite transmissions.

Involves very unconventional fiddling going on with the following SA channels, let us know if you notice anything unusual with them (more likely with older SD decoders);
112, 120, 135, 136, 137, 171, 174, 179, 181, 182, 184, 190, 299, 302, 309, 327, 411, 435

Other believed-parallel work started many months ago, seems on all the (SD?) channels.
My guesses to date are some sort of additional coding / alt. system offering / new security / data or transponder use compression being messed with. Appears to mostly involve some of the British-sourced channels.
So far only chs. 190, 299 & 327 practically giving problems on and off, but maybe not on all models.


Fascinating..

Interesting, how do you pick up or know this? Or is that confidential...

 

[Brian_G]

Interesting, how do you pick up or know this? Or is that confidential...

Ja/nee - I'm avoiding detail out of respect for past efforts, used to help them test decoders (and still have some of the tools). Here it's just methods of monitoring learnt - most of this discovery is from being alert to clues, like an LED not lighting up when it normally would.

 

[Brian_G]

Any Multichoice peeps here? Don't miss DStv stream quality seems stuck at 576p.

 

[Brian_G]

New weirdness seen on some of the SD satellite transmissions ...

Since the weekend, anyone can access satellite ch. 199 SD for now with an SD decoder setup, even those with inactive smartcards.
(Supersport spillover channel used occasionally for Family package upwards.)

Suggests they're currently working through an error with these efforts.