Dear Telkom Mobile

[Hamster]

Still waiting for my router to be returned to me. It's been about 14 weeks now. Where is it?!

 

[bandooq]

14 weeks!!!:wtf:

 

[Hamster]

Yes, I complained first about 7 or 8 weeks in, they said they sent me an SMS requiring a handling payment. I never received/saw it but I made the payment that day and sent the proof of payment. Got silence for a couple of weeks, moaned again and got an email from them confirming they received it....and now we are here another couple of weeks later.

I never have issues with them but this time their service (or at least the feedback of progress) is pathetic.

 

[NiTeD]

Sent to China for reincarnation

 

[Hamster]

I'll just bump this thread every day until my router is back in my hands

 

[Hamster]

I don't suppose today is the day?

 

[LaraC]

If it is lost will Telkom replace it with a new router? No repair can take that long.

 

[bandooq]

I take it you're very patient.

 

[Creag]

I take it you're very patient.

This ^

 

[MickeyD]

ask Jan to write an article on this...

 

[Hamster]

I take it you're very patient.

I am....but I'm getting impatient now.

 

[Hamster]

ask Jan to write an article on this...

Not sure it is article worthy if it is an isolated incident :/

 

[Telkom]

Still waiting for my router to be returned to me. It's been about 14 weeks now. Where is it?!

Hi Hamster,

We apologize for the inconvenience caused & experienced.

Please be advised that your query is now enroute to the store. The store will contact you once they receive the device.

Your social media reference number is SM98745.

Kind regards
William Letwaba
Social Media Team

 

[skeptic_SA]

Hi Hamster,

We apologize for the inconvenience caused & experienced.

Please be advised that your query is now enroute to the store. The store will contact you once they receive the device.

Your social media reference number is SM98745.

Kind regards
William Letwaba
Social Media Team

Unrelated: TM Social Media Team take HELLISH long to respond on MyBB. Me thinks Fikile Mbalula does a better job of responding promptly to Social Media related matters. Rant Over

 

[Hamster]

Hi Hamster,

We apologize for the inconvenience caused & experienced.

Please be advised that your query is now enroute to the store. The store will contact you once they receive the device.

Your social media reference number is SM98745.

Kind regards
William Letwaba
Social Media Team

Thank you

 

[DANNLER]

Damn, my router was sent in last week, i need to brace myself

 

[Telkom]

Still waiting for my router to be returned to me. It's been about 14 weeks now. Where is it?!

Hi, we would like to further assist you. Please PM your repairs reference number and your contact details.

Regards,
Busi Tshabangu
Telkom Social Media Team

 

[Telkom]

Hi, we would like to further assist you. Please PM your repairs reference number and your contact details.

Regards,
Busi Tshabangu
Telkom Social Media Team

Hi Hamster, apologies; we do have your reference number. We are looking into the matter and we will revert back soon.

Regards,
Busi Tshabangu
Telkom Social Media Team

 

[Hamster]

I received your phone call, let's hope you guys can sort out this latest hiccup. I'm sure the lady on the phone can tell you I'm getting really frustrated now.

 

[Hamster]

Still waiting