DigiChilli January Status and feedback

[Software Boys Pty LTD]

A business depends on the service from an ISP that has just started up?

DC has had problems with telkom, DoS attacks, bandwidth abuse and upstream providers.

Did your boss even bother to read up on the status reports...?

DC will rock when the teething problems are sorted.

Until then, any business using the service for critical services, is merely being very unprofessional...never mind claiming fraud, when the service has problems...

DC is legit. Perhaps your boss needs to think about how great a boss he is...

You go boy

 

[angelblaze]

Browsing is 2x the speed of yesterday :yay: but still 50% of package speed according to speedtest.net. :sad:

 

[Software Boys Pty LTD]

I wouldnt really on dc for work purposes, and thats the whole reason i wouldnt even use them for work for now, put for home its fine

 

[Lightscribe]

Lightscribe - No offense, but it truly amazes me how you always have a defensive answer on behalf of Digichilli.


This is the reason I decided to cancel this morning. I often rely on my ADSL to offer support at work. The way DC has been going, I have to keep on spending money on prepaid internet for this purpose. Its beginning to cost me way too much - and switching accounts is not convenient.

I gave tons of constant feedback for the entire December. Check my posts. I'm always telling people not to insult, but to complain with info that can help DC sort out problems.

I do give a balanced report. When something is wrong, I say so. When the upstream provider is guilty, I say so.

Anyone using the DC account for critical services, obviously has not bothered to do their homework.

 

[HoodRich]

I wouldnt really on dc for work purposes, and thats the whole reason i wouldnt even use them for work for now, put for home its fine

But, why not? 256KBps is more than enough bandwidth to work on ssh. I dont get that all the time though - if I can get a connection at all.

 

[Skabenga]

A business depends on the service from an ISP that has just started up?

DC has had problems with telkom, DoS attacks, bandwidth abuse and upstream providers.

Did your boss even bother to read up on the status reports...?

DC will rock when the teething problems are sorted.

Until then, any business using the service for critical services, is merely being very unprofessional...never mind claiming fraud, when the service has problems...

DC is legit. Perhaps your boss needs to think about how great a boss he is...

He's a good old toppie, just gets impatient with technical ***, and well that's his opinion, he's from the past he doesn't want it to "rock" but simply to work, tin cans with string is his era, as previously explained I've convinced him otherwise.

 

[flashvc]

I do give a balanced report. When something is wrong, I say so. When the upstream provider is guilty, I say so.

You base this on the assumption DC is being honest with you.
I've seen them blame everyone but themselves for all the issues they've had.
It's always "Upstream" or "Telkom" never "DC"

I find it fascinating that they have such terrible turn around times from these providers. If they're a serious business they would have SLA's in place with Telkom and BCSNet (which in turn should have SLAs with Neotel etc etc).

In the end, you get what you pay for. My guess is DC didn't want to pay for high uptime SLAs with these providers, as a result you end up with the amount of down time they've been experiencing.

 

[phatboy]

The bottom line is, using a brand new ISP which is extremely unstable for company use is stupid.

If you rely on a R300 Uncapped service for company use, then i'm not suprised if your boss is a bit of a retard. If you want stability be prepared to pay the price.

On the same note however, I do agree that DC could try a lot harder

 

[HoodRich]

I'm always telling people not to insult, but to complain with info that can help DC sort out problems.

I have to agree with you on that one.

Your optimism is really amazing. I tried being optimisti, after after 5 weeks of issues, I have just about had enough.

 

[Lightscribe]

He's a good old toppie, just gets impatient with technical ***, and well that's his opinion, he's from the past he doesn't want it to "rock" but simply to work, tin cans with string is his era, as previously explained I've convinced him otherwise.

Keep an eye on DC for him. It will get stable. I feel that once the external issues are sorted, DC will be able to control the service well.

I would say that it's almost perfect...Once gaming issues are sorted.

 

[Software Boys Pty LTD]

The bottom line is, using a brand new ISP which is extremely unstable for company use is stupid.

If you rely on a R300 Uncapped service for company use, then i'm not suprised if your boss is a bit of a retard. If you want stability be prepared to pay the price.

On the same note however, I do agree that DC could try a lot harder

Haha honest truth

 

[Skabenga]

Yeah phat he's old bru, but not retarded that's a bit harsh, and of course we have a backup afrihost 10gb account!!!... he's simply just grumbling at the price for little or next to nothing as the moment, anyway erroneous rubbish aside, I've convinced him to stick it out as explained before and he now understands, well kind of...

 

[Lightscribe]

You base this on the assumption DC is being honest with you.
I've seen them blame everyone but themselves for all the issues they've had.
It's always "Upstream" or "Telkom" never "DC"

I find it fascinating that they have such terrible turn around times from these providers. If they're a serious business they would have SLA's in place with Telkom and BCSNet (which in turn should have SLAs with Neotel etc etc).

In the end, you get what you pay for. My guess is DC didn't want to pay for high uptime SLAs with these providers, as a result you end up with the amount of down time they've been experiencing.

I base that assumption on VisualRoute 2010 and the MyConnection PC program and the 0-100% packet loss between London and BCS Durban/Midrand and the 0-80% packet loss between BCS Durban and BCS Midrand.

As for the telkom issues, I have pointed out whenever telkom or other providers were affected at the same time as DC clients. As have others, in posts or threads, during those times.

You may guess, but that's never the most accurate way.

I have to agree with you on that one.

Your optimism is really amazing. I tried being optimisti, after after 5 weeks of issues, I have just about had enough.

I just try to see the problems as part of a launch. I feel it needs to be at least 3 months before we can say that it's DC's fault, if, only if, the upstream providers/telkom were not the issue.

 

[Skabenga]

Keep an eye on DC for him. It will get stable. I feel that once the external issues are sorted, DC will be able to control the service well.

I would say that it's almost perfect...Once gaming issues are sorted.

Cheers lightscribe, it's been quite a task doing all the techie work for the old top, but he's coming around, perhaps fraud is a bit off the mark, but this morning the dc network was down and he was doing the I hate computers story again. Anyway he's paid again for the month and we are waiting patiently

 

[absk300]

i also think DC is doing great, sure they had one or 2 problems but who doesn't. they are close to sorting all the issues out. people must just hang in there

 

[Weasley]

Does any1 know if they stoped the trail accounts?

 

[absk300]

Does any1 know if they stoped the trail accounts?

think so, no pay no service

 

[HoodRich]

I just try to see the problems as part of a launch. I feel it needs to be at least 3 months before we can say that it's DC's fault, if, only if, the upstream providers/telkom were not the issue.

I really tried to see it your way - but I can barely get a whole day of good connectvity.

I hope things work out for you guys.

 

[Lightscribe]

Cheers lightscribe, it's been quite a task doing all the techie work for the old top, but he's coming around, perhaps fraud is a bit off the mark, but this morning the dc network was down and he was doing the I hate computers story again. Anyway he's paid again for the month and we are waiting patiently

Cheers, I understand his and many other's frustration, who may have thought it would fly from day 1.

 

[Weasley]

think so, no pay no service

Thanks absk300. Was hoping myne would last till payday. When i have money again.