Disconnections every hour?

Has nothing to do with OS'es I run XP and it's still disconnecting, re-connecting with the "invalid username/password on network" message.. not to mention it's really slow today, can't even load up speedtest.net. Took me a good 10 mins to load this page.

Looking at my logs was doing the disconnecting | invalid username/password error for a period of 5 hours with not one successful connection last night.
 
Neotel has a stall at Canal Walk today, so I walked up and asked the guys there what's going on with all the disconnections and why no one from the call centre has bothered to call me back in 2 months...think I scared some people away (or did I save them?)
The guy obviously had no idea, he was probably just a student and doesn't have a clue about the company or product that he's trying to sell.
Anyway, let's see what happens tomorrow...disconnections still going on like clockwork...seems like the only thing Neotel can do correctly is disconnect and piss their subscribers off!
 
Kasbah said:
Has nothing to do with OS'es I run XP and it's still disconnecting, re-connecting with the "invalid username/password on network" message.. not to mention it's really slow today, can't even load up speedtest.net. Took me a good 10 mins to load this page.

Looking at my logs was doing the disconnecting | invalid username/password error for a period of 5 hours with not one successful connection last night.
Click to expand...

I know that. The only reason I'm ditching Win 7 is because of the port blocking which forces me to reboot every hour when I get disconnected. In other words, it's not good to use Win 7 if Neohell is your ISP because disconnections are the norm.
 
Mine too, with no signs of ever going back to normal! Please Noetel, what is the problem?
 
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I find this quite weird. It seems to be that ppl in jhb and cpt are having all the problems. In durban i have never had any problems. i think it is because we might not be that many that have signed up with neotel.
 
Disconnections are getting worse and worse...sometimes I actually stay connected for 10 min! That's quite an achievement at the moment.
 
A disconnect a minute :mad::mad:

@Neotel: We need some answers!

[root@dragoon ~]# ./dial
--> WvDial: Internet dialer version 1.54.0
[root@dragoon ~]# --> Initializing modem.
--> Sending: ATZ
ATZ
OK
--> Modem initialized.
--> Sending: ATDT#777
--> Waiting for carrier.
ATDT#777
CONNECT
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Mar 30 13:37:40 2000
--> pid of pppd: 3058
--> Using interface ppp0
--> local IP address 41.174.66.99
--> remote IP address 2.2.2.2
--> primary DNS address 41.160.0.36
--> secondary DNS address 41.160.0.37
--> Connect time 1.6 minutes.
--> Disconnecting at Thu Mar 30 13:39:21 2000
--> The PPP daemon has died: Authentication error.
--> We failed to authenticate ourselves to the peer.
--> Maybe bad account or password? (exit code = 19)
--> man pppd explains pppd error codes in more detail.
--> I guess that's it for now, exiting
--> The PPP daemon has died. (exit code = 19)

[root@dragoon ~]# ./dial
[root@dragoon ~]# --> WvDial: Internet dialer version 1.54.0
--> Initializing modem.
--> Sending: ATZ
ATZ
OK
--> Modem initialized.
--> Sending: ATDT#777
--> Waiting for carrier.
ATDT#777
CONNECT
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Mar 30 13:40:03 2000
--> pid of pppd: 3285
--> Using interface ppp0
--> local IP address 41.174.66.2
--> remote IP address 2.2.2.2
--> primary DNS address 41.160.0.36
--> secondary DNS address 41.160.0.37
--> Connect time 0.2 minutes.
--> Disconnecting at Thu Mar 30 13:40:17 2000
--> The PPP daemon has died: Authentication error.
--> We failed to authenticate ourselves to the peer.
--> Maybe bad account or password? (exit code = 19)
--> man pppd explains pppd error codes in more detail.
--> I guess that's it for now, exiting
--> The PPP daemon has died. (exit code = 19)

[root@dragoon ~]# ./dial
[root@dragoon ~]# --> WvDial: Internet dialer version 1.54.0
--> Initializing modem.
--> Sending: ATZ
ATZ
OK
--> Modem initialized.
--> Sending: ATDT#777
--> Waiting for carrier.
ATDT#777
CONNECT
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Mar 30 13:40:34 2000
--> pid of pppd: 3323
--> Using interface ppp0
--> local IP address 41.174.66.2
--> remote IP address 2.2.2.2
--> primary DNS address 41.160.0.36
--> secondary DNS address 41.160.0.37
--> Connect time 1.0 minutes.
--> Disconnecting at Thu Mar 30 13:41:35 2000
--> The PPP daemon has died: Authentication error.
--> We failed to authenticate ourselves to the peer.
--> Maybe bad account or password? (exit code = 19)
--> man pppd explains pppd error codes in more detail.
--> I guess that's it for now, exiting
--> The PPP daemon has died. (exit code = 19)
Click to expand...
 
Last edited:
I've had the same problems, but it's worse because my line will be downloading then will stop for however long, disconnect, reconnect and carry on.

Very irratating... Neotel rep aka Hugo, explanations please!
 
--> Modem initialized.
--> Sending: ATDT#777
--> Waiting for carrier.
ATDT#777
CONNECT
--> Carrier detected. Starting PPP immediately.
--> Starting pppd at Thu Mar 30 13:40:34 2000
--> pid of pppd: 3323
--> Using interface ppp0
--> local IP address 41.174.66.2
--> remote IP address 2.2.2.2
--> primary DNS address 41.160.0.36
--> secondary DNS address 41.160.0.37
--> Connect time 1.0 minutes.
--> Disconnecting at Thu Mar 30 13:41:35 2000
--> The PPP daemon has died: Authentication error.
--> We failed to authenticate ourselves to the peer.
--> Maybe bad account or password? (exit code = 19)
--> man pppd explains pppd error codes in more detail.
--> I guess that's it for now, exiting
--> The PPP daemon has died. (exit code = 19)
Click to expand...

Interesting

So you get an initial Authentication ( Otherwise you wouldnt get IP's and DNS) then it looks like the central Authentication is either reseting or losing its authentication, thefor causing the client disconnect.

Wonder if Neotel is running a Radius based authenication topology.
How busy/overworked is that infrastructure.....
 
Gary Waterworth said:
Interesting

So you get an initial Authentication ( Otherwise you wouldnt get IP's and DNS) then it looks like the central Authentication is either reseting or losing its authentication, thefor causing the client disconnect.

Wonder if Neotel is running a Radius based authenication topology.
How busy/overworked is that infrastructure.....
Click to expand...

Maybe this Network Notice on the PDSN has something to do with all the disconnects?

@Neotel rep can you confirm?
 
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Mail

bawrak - when you send a mail, please include your username for the online forums as well, i'm trying to keep a contacts list for everyone on here.
 
Ironically, as I was sending @Neotel an email today my connection went bust...I just gave up. By now they should know that CT and JHB have problems...
 
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