Discovery Bank

[James 77]

Some of it might be delayed.

Vitality Help | Everything you need to know

From points to status, everything you need to know about how Vitality works. Download the Vitality main rules and all the Vitality benefit rules here.

www.discovery.co.za

2020-08-14: Vitality Cash Back Cycle
We are moving your HealthyFood, HealthyCare and HealthyGear cash back payout to a simpler calendar month payout cycle. You will get your cash back for your August purchases within the first two weeks of September and then at the same time every month after that. We will continue to phase this in for all your other benefits over the coming months and there is no additional action required from you.

As part of the transition, you will receive any outstanding July rewards that are due to you in August while we align your cash back payout cycles.

Thank you, that makes sense. Just hoping everything will be allocated correctly.

 

[ros_b]

Can anyone advise what the general response time is for queries sent to [email protected] ? I'm trying to query a credit card transaction.

 

[ies87]

Can anyone advise what the general response time is for queries sent to [email protected] ? I'm trying to query a credit card transaction.

Discovery's response times are shocking, I've gotten replies as far as three weeks later. Rather call them.

 

[ros_b]

Discovery's response times are shocking, I've gotten replies as far as three weeks later. Rather call them.

I did call them. I had to provide proof so had to email the slip to them. Vitality usually responds within 5 days so was wondering about Bank.

 

[ies87]

I did call them. I had to provide proof so had to email the slip to them. Vitality usually responds within 5 days so was wondering about Bank.

I guess it depends on the department then. I’ve had responses within hours from credit but after weeks from treasury, all using the same email address. Maybe ask the consultant if you can email the proof to their personal Discovery email address, I’ve done that before too.

 

[twr]

Are discoverys spend bands based on 1st till 31st of the month or is it based from your billing cycle. I'm trying to increase spend to R5000 just to get some.miles.back from the bank side. But don't know if t falls in the full month of your billing cycle

 

[James 77]

I see my cashback % dropped again today

 

[binloud]

I see my cashback % dropped again today

Yeah mine too

 

[jiteshraj]

Same here. Anyone have any idea why? Probably a glitch on the system

 

[James 77]

Same here. Anyone have any idea why? Probably a glitch on the system

must be. I’ve heard reports of members whose % was cut in half. As it will be from 1 Sept

 

[zerocool2009]

Someone at my work asked me "who can he contact at discovery" to cancel a credit card.

Anyone (please help)

 

[amabacha]

Anyone else not seeing Discovery Miles account on bank app?

 

[Gtx Gaming]

Anyone else not seeing Discovery Miles account on bank app?

Mine is fine

 

[James 77]

Mine is fine

Mine is also fine

 

[Koosvanwyk]

Cant seem to log into the banking app. Anyone else ?

 

[twr]

Cant seem to log into the banking app. Anyone else ?

No problem my side(android)

 

[James 77]

Cant seem to log into the banking app. Anyone else ?

I can also log in fine. iOS

 

[Koosvanwyk]

Found the issue, phones date was incorrect

 

[simonbee]

i used to be able to download statements from the app as a pdf. that option has disappeared from my android phone. the only thing I can do now is get a certified copy which is useless as I cannot save it and forward to myself or anyone else.

Is anyone else experiencing the same issue? I don't remember changing any settings on my phone which have resulted in this happening

 

[SueC]

Has anyone been able to use the phone benefit without actually visiting an iStore? I live 3 hours from the closest iStore and really don’t fancy driving 6 hours to get a phone