Discovery Vitality 2020

Gtx Gaming said:
Type in, I want to talk to agent.
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Yes , start by using the automated bot first and then when it has context ask for a live agent.
- Send the word "Garmin"
- Get an automated reply with links and then type "speak to a consultant".
- Response: " It looks like you're asking about Discovery Vitality, is that right? 1 yes 2 no"
- Reply "yes"
- Response: " Great! Can I hand you over to a live agent? <Name> is ready to help. 1 yes 2 no"
- Reply "yes"

My points were manually allocated in under 10 minutes
 
Yeah I had to ask to get mine allocated aswell. Both Thursday and Friday wouldn't allocate points but my Saturday workout did. Anyway I used the WhatsApp and the guy asked - Can you please send me screenshots of those days reflecting on your device profile to [email protected] then he will allocate.
 
Aharon said:
Thanks for the update. Also can't get in via WiFi.
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I see (according to check-host.net) that the Discovery servers are located in the US. So if your ISP is currently affected by the submarine cable break perhaps the connection is too slow?

I have the same issue connecting to Discovery via Afrihost but can connect when I switch to 4G with Cell C.
 
I can connect on the app after having issues this morning. Both situations on LTE not Wifi.

None of my activities has been recorded since 16th. Clicking send query gives an error and says I should contact Vitality. What did they think I was trying?

I assume its such a widespread issue that they should reassign all the activities from the 16th but at the very least they should inform their customers that they are aware of issues. Else it just make them seem incompetent.

I'm most certainly not going to sent them an e-mail every time I log an exercise.
 
anyway got their gym visit updated? My visits from last week have not been allocated
 
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Jchan11hk said:
anyway got there gym visit updated? My visits from last week have not been allocated
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I would suggest the WhatsApp chat via a live agent they go into your profile while.u wait and update your points within a few minutes,worked for me
 
twr said:
I would suggest the WhatsApp chat via a live agent they go into your profile while.u wait and update your points within a few minutes,worked for me
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Cool, thanks, let me do this
 
Im due to do my health check tomorrow, a colleague did his on Friday and still hasn't got his points its normally allocated quickly when you do them at dischem/Clicks, im hesitant to now go if I have to fight for my points and my supposedly 2500 miles? has anyone did theirs since this whole slow internet drama happened?
 
Got my 300pts from 16th. Don’t have my 50s from 14 and 15 Jan. Don’t need them, but there’s a gap. Also got my missing 100miles.
note this is all Garmin.
 
twr said:
Im due to do my health check tomorrow, a colleague did his on Friday and still hasn't got his points its normally allocated quickly when you do them at dischem/Clicks, im hesitant to now go if I have to fight for my points and my supposedly 2500 miles? has anyone did theirs since this whole slow internet drama happened?
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The consultant told me due to the slow internet, Discovery is waiting for the everything to put thru the data.
 
Did I miss an update? Seems all the DMs (Active rewards and creditcard spend) are now bundled together in the app.
 
Points still missing and trying to contact a Live Agent, I get this:
I’m sorry that I haven’t been able to help you, live agent chat is not available via this channel for Vitality queries.

Please ask me a question below, and I’ll do my best to assist you
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Now that the new Discovery Miles are official we should be able to send them to anyone. So does anyone want to sell their miles? 10c a mile. Not sure if there are limits yet.
 
Seems they down again. Points not allocated for workout this evening. And when I go to their site to see all activities it says not available. Anyone else?
 
Aharon said:
Seems they down again. Points not allocated for workout this evening. And when I go to their site to see all activities it says not available. Anyone else?
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Yup mine too
 
Every single week, once or twice a week, Discovery stops syncing to my Suunto account, and I have to log a query for the points to be allocated manually. I also have to unlink and relink my Suunto. So annoying. This has been going on since the switch from Movescount to the Suunto app.
 
Looks like the WhatsApp service is not working at the moment.

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No points have been awarded since the 16th. No answer on the phones. No answer on e-mail, twitter or the app. Just system down messages everywhere. If they could just admit somewhere that they have a problem and will sort it out we could all relax and let them deal with it.
Its very bad customer service to just ignore a problem like this and not communicate with your clients.
 
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