Discovery Vitality 2020

NihilimSA said:
No points have been awarded since the 16th. No answer on the phones. No answer on e-mail, twitter or the app. Just system down messages everywhere. If they could just admit somewhere that they have a problem and will sort it out we could all relax and let them deal with it.
Its very bad customer service to just ignore a problem like this and not communicate with your clients.
Click to expand...
If you look at the help page you will notice the first 3 issues acknowledges that there is a problem and that they are working on it.
 
Managed to get through on the phone to get gym visit counted that was the last 100 points I needed for last weeks goal.

Annoying, they didnt want to allocate, but I managed to convince him after emailing through screenshot of the gym visits on VAs website.
 
They're also not paying claims. Mine was meant to be paid yesterday, submitted last week Tuesday.
 
If a CV came across my desk from Discovery developer it can go right to the bin - the app has always been beyond crap.
 
I also use that one when the initial one doesn't respond in 48 hours... always get the same initial "We apologies for not responding, we're experiencing higher than normal emails" - for the past four years.
 
I just requested a excel copy of my cash back for healthy living from discovery. It appears I’m only getting 25% back instead of 75% for food and 25% instead of 50% for healthy care and gear.

It also looks like they only give you cashback on a single healthy food item. Waiting for feedback and will let you know.
 
Got notification that I got miles reaching goal last week, so think they allocated it now. But the app is broken again so can't check for sure
 
Gtx Gaming said:
Got notification that I got miles reaching goal last week, so think they allocated it now. But the app is broken again so can't check for sure
Click to expand...
Same here. Miles were allocated but progress ring in bank app still not updated. Discovery app broken too.
 
abudabi said:
Did I miss an update? Seems all the DMs (Active rewards and creditcard spend) are now bundled together in the app.
Click to expand...

Mine are still showing separately - do you have a Discovery Bank CC or still the old FNB Discovery card ?
 
Last week's goal acheived.. Finally. The dates are messed up , and Saturday's workout for this week is not showing... but aag I don't care.
 
So I did my health check today and blood pressure was high. Has anyone gone back to do it again, and do you have to pay again?
 
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