Discovery Vitality 2020

I got 100pts for steps on 16th. Don’t have my run for the 300. Still need 100pts :-(
 
twaatie said:
Same for me. Not able to log in to polar site to do a manual upload either
Click to expand...

It's uploaded to flow.polar.com just fine... Discovery doesn't seem to be able to pull it from them.
 
Done a workout today. 80% heart rate and no points no matter how many times I upload.
 
Toxic T said:
Done a workout today. 80% heart rate and no points no matter how many times I upload.
Click to expand...

You can check under the devices section when Discovery last synced with the device. Sometimes it is done quickly (actually most times for me), on the odd occasion, it does take a bit longer. If it's not uploaded by tomorrow afternoon maybe query it, but I wouldn't get too frustrated at the moment.
 
Mine on garmin went through within an hour, you can also check on the discovery site, click on vitality, then show all activities. It may show but say points not yet calculated. If it does at least you know they have it.
 
abudabi said:
It's uploaded to flow.polar.com just fine... Discovery doesn't seem to be able to pull it from them.
Click to expand...
Having the same issue. None of my Polar workouts are syncing at all. It will show when it last synced but the points will it show. What's going on?
 
is anyone else unable to log onto discovery this morning? both the app and website are giving me errors
 
Spoke to a consultant via Whatsapp support this morning. Its by far the easiest way to interact with Discovery on Vitality queries.

-My app wasnt working. He suggested switching off wifi. I can now get in. They're investigating the issue
- If you still have missing points not allocated (my Garmin workout from Friday didnt pull through) , then email a screenshot of the workout to them (you will get an autoresponse email with a reference number starting with 6........ . Speak to a consultant on Whatsapp and give them the reference, they will do the manual allocation.
(They dont support images in whatsapp chats yet.....)
 
amabacha said:
Spoke to a consultant via Whatsapp support this morning. Its by far the easiest way to interact with Discovery on Vitality queries.

-My app wasnt working. He suggested switching off wifi. I can now get in. They're investigating the issue
- If you still have missing points not allocated (my Garmin workout from Friday didnt pull through) , then email a screenshot of the workout to them (you will get an autoresponse email with a reference number starting with 6........ . Speak to a consultant on Whatsapp and give them the reference, they will do the manual allocation.
(They dont support images in whatsapp chats yet.....)
Click to expand...
What's the email address?
 
amabacha said:
Spoke to a consultant via Whatsapp support this morning. Its by far the easiest way to interact with Discovery on Vitality queries.

-My app wasnt working. He suggested switching off wifi. I can now get in. They're investigating the issue
- If you still have missing points not allocated (my Garmin workout from Friday didnt pull through) , then email a screenshot of the workout to them (you will get an autoresponse email with a reference number starting with 6........ . Speak to a consultant on Whatsapp and give them the reference, they will do the manual allocation.
(They dont support images in whatsapp chats yet.....)
Click to expand...

how do you get to chat to someone from Discovery on whatsapp? I have their ask discovery on whatsapp but that is an automated bot
 
Anyone successfully redeemed a Netflix voucher bought through Vitality?

I just get this error: "The code entered is not valid" :cautious:

Yes, the code is being entered correctly, as provided ;)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X