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Double billed by telkom
- Thread starter aggressiveGrey
- Start date
Who pays for my time?
I must now take off from work to go to branch to fix telkoms mess?
Kevin Lancaster
MyBroadband Editor
- Joined
- Apr 4, 2014
- Messages
- 13,564
- Reaction score
- 136
Telkom customers billed twice in January
Telkom said it is aware of the issue and working on resolving it.
Telkom said it is aware of the issue and working on resolving it.
FiestaST
Honorary Master
Yes but how long to "resolve". 1st time this has happened to me.
crackersa
Honorary Master
can you not do it from the web or a phone call?
I do not think so, with capitec the branch is your go to place.
d0b33
Honorary Master
Me too! I was about to waste my morning calling support, at least I know I'm not alone.
I used FNB online banking to reverse the order.
I used FNB online banking to reverse the order.
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phoned my bank and had it reversed immediately
DrJohnZoidberg
Honorary Master
Large companies should be penalised for this.
20% interest on the overage and a R100 penalty fine.
20% interest on the overage and a R100 penalty fine.
ViciousClone
Executive Member
Seeing they like to penalize us for missing payment
cozinsky
Expert Member
You should not have contracts if you can't afford a double billing.
Twice last year I was over-billed on my Telkom account by the publishers of the Yellow Pages, Trudon.
My Debit Order arrangement is with Telkom not Trudon, however when you contact Telkom they refer you to Trudon.
You can waste many minutes of your life, first trying to get through to Telkom and then Trudon to clear up the issue.
It is clear by the length of time waiting on the phone that the call centre at both Telkom and Trudon are very busy when these "errors" occur. A Google search shows many complainants on several online platforms like Hellopeter, all clamouring to clear up the charge and get their money back.
The "errors" are corrected at the next billing cycle but it does get your hair up having to sort out a mess you never created and seemingly there is no recourse on the corporate behemoths that created the mess in the first place.
It is suggestive that there is "Debit Order Abuse" with Telkom the Company. No doubt, with Telkom being owned by more than 50% via the Government and PIC, nothing is going to happen. You will get your money back and possibly an apology from a stranger at the call centre who is only doing their job.
My Debit Order arrangement is with Telkom not Trudon, however when you contact Telkom they refer you to Trudon.
You can waste many minutes of your life, first trying to get through to Telkom and then Trudon to clear up the issue.
It is clear by the length of time waiting on the phone that the call centre at both Telkom and Trudon are very busy when these "errors" occur. A Google search shows many complainants on several online platforms like Hellopeter, all clamouring to clear up the charge and get their money back.
The "errors" are corrected at the next billing cycle but it does get your hair up having to sort out a mess you never created and seemingly there is no recourse on the corporate behemoths that created the mess in the first place.
It is suggestive that there is "Debit Order Abuse" with Telkom the Company. No doubt, with Telkom being owned by more than 50% via the Government and PIC, nothing is going to happen. You will get your money back and possibly an apology from a stranger at the call centre who is only doing their job.
Kosmik
Honorary Master
No, there should be tougher laws against companies that double bill.
FiestaST
Honorary Master
That's not for you to say. You have no idea on an individual's financial situation.
FiestaST
Honorary Master
This just came now
hj2k_x
Honorary Master
I was double-billed. Had the bank reverse it. Now I get an sms from Telkom saying it will be credited... I hope they'll check that I've reversed it before deciding to credit it (seeing as that will presumably end in me having to call them up and/or pay them again).
Agreed.
This just came now
also got one just now.
WishfulThinking
Well-Known Member
- Joined
- Dec 13, 2011
- Messages
- 190
- Reaction score
- 9
I remember learning in Commercial Law years ago, that it's the payor's right to decide how they want to settle their debts / accounts. Anyone on the forum who can advise what the current law/s state/s ?
Keen to know if Telkom can be taken to task on this ... and forced to once again allow clients various means of settlement ?
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