Double billed by telkom

[Chris.Geerdts]

also got one just now.

Got same message. Incredibly inconvenient and bad on cash flow but I'll just it it out

 

[Andredam]

HELL NO...!!! The same thing happened to me also....!!! So pissed...!!!

 

[senyetse]

Also double billed

 

[ermeric.carolissen]

Same thing happened to me. But while checking this I also noticed that Telkom has been overcharging me by about R150 a month for my landline account. My monthly usage is about R50 on their invoice but they have an amount of R199. If I add up all the calls it comes to about R50. Somebody is making merry.

 

[MickZA]

My monthly usage is about R50 on their invoice but they have an amount of R199. If I add up all the calls it comes to about R50. Somebody is making merry.

Never known their maths to fail, check again (there are about 3 itemised sections for usage and it's VAT excl).

 

[medicnick83]

I can't wait for next week!

As soon as my fibre is installed and confirmed working - I make the phone call to Telkom to cancel everything Telkom related and then everything Afrihost related.

 

[zizebra]

the debit order bounced on my account due to insufficient funds and am wondering if Telkom is going to give my R100 penalty fee.

 

[shooter69]

Money is back in my account

 

[FiestaST]

Mine pulled in after midnight

 

[TheChamp]

Same thing happened to me. But while checking this I also noticed that Telkom has been overcharging me by about R150 a month for my landline account. My monthly usage is about R50 on their invoice but they have an amount of R199. If I add up all the calls it comes to about R50. Somebody is making merry.

Sure there's an explanation for that, where does the R150 come from? Telkom's landline bill is very detailed.

 

[ichigo]

Sure there's an explanation for that, where does the R150 come from? Telkom's landline bill is very detailed.

R150 line rental I presume.

 

[Christopher.Lawrence]

Thank you Telkom. My money was returned this morning. Awesome and quick turnaround times

 

[Christopher.Lawrence]

You must log a query. They should honor that

 

[Lupus]

My bank reversed the debit, and then telkom reversed it sigh.

 

[zizebra]

interesting. so the debit bounced on my account and today I got the money credited to my account. That is a mess. I just wonder if they are going to debit my account again to take their money for the second time.

 

[ToxicBunny]

I remember learning in Commercial Law years ago, that it's the payor's right to decide how they want to settle their debts / accounts. Anyone on the forum who can advise what the current law/s state/s ?

Keen to know if Telkom can be taken to task on this ... and forced to once again allow clients various means of settlement ?

It is also the businesses right to decide how they want to do business...

So no you can't take Telkom to task on this, and they won't care if you try.

 

[hj2k_x]

My bank reversed the debit, and then telkom reversed it sigh.

Same thing here. I'm reluctant to do anything at this stage. If I pay Telkom again I'm worried they'll reverse their credit. Guess I'll have to go into their (surprisingly helpful) store to be sure.

 

[d0b33]

My bank reversed the debit, and then telkom reversed it sigh.

Same here, their fault so I'm not going to worry about it.

 

[Lupus]

Same here, their fault so I'm not going to worry about it.

They advised waiting

 

[cozinsky]

I remember learning in Commercial Law years ago, that it's the payor's right to decide how they want to settle their debts / accounts. Anyone on the forum who can advise what the current law/s state/s ?

Keen to know if Telkom can be taken to task on this ... and forced to once again allow clients various means of settlement ?

You enter into a contractual agreement with Telkom and as part of their conditions they insist on a debit order. If you don't want to agree to that, they won't contract with you. Simple as that.