Double billed by telkom

[aggressiveGrey]

This has never happened to me before,

Was billed on the 3rd and 9th of Jan

What do I do? will they refund or only credit the account?

Left me in a very awkward financial position.

 

[shooter69]

Same, was wondering this morning wtf happened.

 

[yebocan]

debit orders?

 

[shooter69]

debit orders?

Yes

 

[backstreetboy]

Why I don't do debit orders no matter how many sms's they send me and try to sweeten the deal.

 

[PatchTuesday]

Festive is over and they(Telkom) dont have enough petrol money for the remainder of the month

 

[yebocan]

Why I don't do debit orders no matter how many sms's they send me and try to sweeten the deal.

How sweet have they made your deal...I am at 200 free landline minutes...-do not even have the landline plugged in. No bloody way am I going the debit order route.

 

[yebocan]

Yes

Ouch,...I refuse to take up their debit order option...got my line before debit orders became mandatory.

 

[aggressiveGrey]

I was hoping telkom would respond?

 

[MickZA]

I was hoping telkom would respond?

I doubt the billing dept even knows MyBB exists.

Try social media:

Facebook: TelkomZA
Twitter: @HelloTelkom

... or 10210 / 10213

 

[KalMaverick]

We were also double deducted...

Surely there must be an avenue for customers to report such debit order abuse? It's unacceptable that a company can just debit order whatever they feel like whenever they feel like without any sort of repercussions.

 

[aggressiveGrey]

We were also double deducted...

Surely there must be an avenue for customers to report such debit order abuse? It's unacceptable that a company can just debit order whatever they feel like whenever they feel like without any sort of repercussions.

Agreed

 

[aggressiveGrey]

Called Telkom

They are aware of it, they said they will reverse it or we the clients can ask the bank to reverse it.

 

[shooter69]

I tried to phone them. Got this very clueless lady telling me I must phone back on Wednesday when the payment reflects.
Told her to Cancel my debit order immediately. I will EFT from now on every month.

 

[lokinc]

The same thing just happened to me!

 

[supersunbird]

Just reverse the lastest of the debit orders with your bank.

 

[Lupus]

I just reversed it from the bank. Telkom has any issues they can call me.

 

[Thor]

I hope telkom responds or mybb should do an article Double Billing Telkom Woes

 

[ViciousClone]

Struggling to get my problem solved to :/

Moved my service ,new number and all.

Got billed two months in a row for an old number that does not even exist

 

[Kevin Lancaster]

We have asked Telkom for comment on the matter.

Which accounts are affected? Is it mobile contracts, ADSL/FIbre accounts, or landline accounts?