DSTV problems

isie said:
R250 for cable? can buy a whole freaking roll of cable for less then that!
this is why I learned to DIY when it comes to jobs like this
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My dad use to do all the DIY stuff in the house so never learnt it
 
isie said:
hate to toot my own horn but I'm self taught - actually I'm My broadband taught :D
learnt from reading and posting here, figured the worst I could do is mess it up and then I would have to call an installer
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I probably could do it but the height of the ceilings is quite high like 4m and not great with heights lol and to get to the dish is hard too, wish I was taller like my brothers.
 
isie said:
and don’t pay anymore, call out fees etc! they made the mess up you shouldn’t pay more for that
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My mom went and paid the bill even though I told her not to and to get a refund (which they refused)
 
sadly I done that job myself cost me around 400,dual lnb and a splitter and some cable, really easy..... But anyway, cheap B@#&sters
 
DSTV reps said they going to sort it out on facebook and hellopeter via phonecalls and emails :D

So hopefully they sort the installers out and I get my refund
 
isie said:
I shall cross my fingers for you
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Thanks :D

They phoned requiring the pictures of the slips and said that the 2nd and 3rd callout should have been free cause of the warranty which sounds promising so going to email them when I get home.
 
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isie said:
I shall cross my fingers for you
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Well they were all empty promises and nothing has happened in almost 2 weeks and they said they were going to phone Steve's TV and complain to them.

Well least I found out who I used before them and I am going to use Top Gun Satellite again, since I have never had problems with them when I used them a while back and they were cheaper and not DSTV accredited.
 
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Hello merenwen,

We have tried to get back to you. As per our telephonic conversation, we have managed to get hold of Aerial Sat Manager who confirmed that upon their arrival on the 17 Sep 2012 there was no equipment to accommodate the connection that was supposed to be done. You guys were supposed to use communal distribution system to accommodate two house hold or Multi-unit dwelling system.

It is recommended that each house hold must have own dish installed. Multi-unit dwelling subscription or communal distribution system is recommended for two or more households in the same yard, complex etc.

The installer recommended the twin LNB on the 17 Sep 2012 as a result of above advised. We understand the frustration in this regards however, there was nothing much the installer would have done as you wanted both dstv to work by means of splitter as you could not afford the twin LNB by the time.

The installer also confirmed that when he comes in for the third time, he only charged Labour for installing the LNB that you have bought not the call out fee.

Unfortunately based on above information, refund in question will not be processed.

We hope you will find all in order.

Regards
Donald
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Most odd reply ever which had nothing to do with my problem and had lies all over and laughed at the part where they said I have 2 houses in my property, I wish.
http://hellopeter.com/multichoice/complaints/callout-refund-1023185
 
ichigo said:
Been 3 months of reporting on hellopeter and facebook and they still havent done anything about their accredited installer or refunded me.
http://hellopeter.com/multichoice/complaints/bad-servicecallout-refund-1105186
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Seems like I finally got to someone at DSTv with a clue thankgoodness seems like they may finally give my refund and the guy Troy who stuffed up my installation in the first place was fired so he obviously broke other peoples dstv installations.

So if you in PMB or near there dont use Aerial Sat or Steve's TV rather use Topgun they are way better and cheaper even though they are not accredited with Multichoice, it will save you a few headaches.
 
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ichigo said:
Seems like I finally got to someone at DSTv with a clue thankgoodness seems like they may finally give my refund and the guy Troy who stuffed up my installation in the first place was fired so he obviously broke other peoples dstv installations.

So if you in PMB or near there dont use Aerial Sat or Steve's TV rather use Topgun they are way better and cheaper even though they are not accredited with Multichoice, it will save you a few headaches.
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Aww referred to us as friends on hello peter :love:
 
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