theratman
Honorary Master
That's an SA business MO tbh.
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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
DStv subscribers get shock Disney+ bill
- Thread starter Jan
- Start date
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- Tags
- disney+ dstv multichoice
That's an SA business MO tbh.
ToxicBunny
Oi! Leave me out of this...
I'd still call them "computer errors" in so much as the thing has done something bad... but in my opinion much of it is due to the systems obviously being needlessly complicated and their BA's and systems designers are just useless.
elf_lord_ZC5
Honorary Master
Still caused by bad programming, and bad input - both human errors
ToxicBunny
Oi! Leave me out of this...
100% don't disagree in the slightest.
My only vague question is how much of it is intentional, and how much of it is just because they're so fscking shyte.
elf_lord_ZC5
Honorary Master
Which ever way you look at it, incompetence, is incompetence - intentional or not.
Also would not put it past a useless, middle manager, needing ways to improve his departments performance "tweaking" the system, here and there.
But as I no longer have an account with them, I couldn't be bothered.
Either way, they are going to screw themselves into obsolescence.
ToxicBunny
Oi! Leave me out of this...
Similar boat in terms of no longer having an account, and even when I signed up for their little Rugby streaming special I made damned sure to use a throw away email address and a Virtual Card specifically for that transaction which I cancelled right after the transaction had completed so they couldn't fsck me over later.
elf_lord_ZC5
Honorary Master
Only sane way to deal with them ... , if you must.
qdada
Expert Member
It is the second time I cancel.
The first time I was in financial dire-straits about 15 years ago.
Then things improved financially and after about a year I was back.
My family will experience the worst of it but at least we have broadband.
That is what paying in advance means
Do you have another way to express that condition?
elf_lord_ZC5
Honorary Master
Okay, that makes sense
FiestaST
Honorary Master
Heisenborg
Honorary Master
- Joined
- Dec 15, 2006
- Messages
- 22,170
- Reaction score
- 14,879
I must have had 10 blocked calls from these clowns in the last 3 days
Nephew_
Senior Member
So this is MC math,
879+29=916.97
Nice :-|
If more DSTV subscribers have similar experiences, this also should be taken up with them. that's R8.97 charged more, and it would add up to a substantial amount collected from their subscription base.
Nephew_
Senior Member
I decided to take a wait and see approach and not report this.
They eventually fixed it, showing the correct due amount.
No. It's Multichoice trying their luck and ignoring law, assuming such a law exists, never mind that in SA it won't be enforced. One does not bill people for services they didn't consent to. This is what this was. They didn't send an ad offering free Disney+ for 3 months and then R179.99 pm and you had to opt in, and tick the T&C checkbox and agree to being billed after 3 months for R179.99pm. It's not that their system glitched and failed to provide such a screen, it's that they intentionally billed people and as an excuse said that people were notified of these auto subscriptions. Please don't defend them. There is no computer error here.
One of my elderly parents messaged to say that they had discovered an unauthorised subscription to Disney+ 2GB per month (R59) as part of their MTN contract. It's unlikely in the extreme that they subscribed themselves, although they are still (for reasons known only to them) still DSTv subscribers. Has anyone else encountered this? I'll ask them to check their DSTv billing in any case.