FNB Connect Mobile Feedback

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gjm

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I received my FNB Connect SIM card this morning and will be testing the service on prepaid for the next few days. Feel free to share your feedback and experience.
 
Any feedback yet?
How is number porting done?
 
Last edited:
gjm said:
I received my FNB Connect SIM card this morning and will be testing the service on prepaid for the next few days. Feel free to share your feedback and experience.
Click to expand...

Some questions i have are:

1. How do you check you balances?
2. How do you top up airtime or data?
3. Is top up available on the flexi option?
4. If you have an issue - whats the helpline number?
5. Setting up voicemail and retrieving voicemail - is this possible?
6. How do you port your number?
 
Important Numbers

Self Service: *147#
Customer service: 147 or 0875750147
Block sim: 147 or 087575014
Activate sim: *147#
Balance check: *111#
Recharge: *130*321#
Please call me: *140*cellnumber#
More info: www.fnb.co.za
 
Ecco said:
Some questions i have are:

1. How do you check you balances?
2. How do you top up airtime or data?
3. Is top up available on the flexi option?
4. If you have an issue - whats the helpline number?
5. Setting up voicemail and retrieving voicemail - is this possible?
6. How do you port your number?
Click to expand...

1. *111#
2. FNB Online Banking
3. You can top up data and sms, but voice will be billed at the out of bundle rate
4. 147
5. No idea
6. Choose SIM Swop / keep my number in Online Banking
 
gjm said:
1. *111#
2. FNB Online Banking
3. You can top up data and sms, but voice will be billed at the out of bundle rate
4. 147
5. No idea
6. Choose SIM Swop / keep my number in Online Banking
Click to expand...

Thanks for the info
 
This pertains to using FNB mobile for business:

1. Is itemised billing included as part of the price?
2. Do you receive the bill via email? Can you request it to be posted to you?
 
Any more feedback on your experience?
 
Any further updates? Anybody else using FNB Mobile?
 
Ordered a Prepaid SIM, was delivered this morning.

Signal seems very weak at my office (Bryanston, JHB).

Ive tried to dial *147# to activate the SIM, dunno if its the weak signal (Cell C?) or just a glitch in the system, but I just get an error, or the message that the "service is currently unavailable"

Other options to activate the SIM (via banking or cellphone banking) was also a dead end.

Ah well, at least I didnt have to pay for the SIM. This is going straight into the bin.
 
I've had nothing but great service. Received my card yesterday around 1PM, my number porting was done by the time i got home around 6PM. Excellent signal at work and at home - great download speed. All details included itemised billing online on FNB banking. I took the R200 /month contract and not regretting it at all so far
 
Still haven't received a card through the online order but walked into a branch and got one. Will activate today
 
Can you port an existing number to FNB connect?
 
airborne said:
Can you port an existing number to FNB connect?
Click to expand...

Yes, you have the option to choose whether you want a new number or want to port an existing number during the order process.
 
Small update;

After struggling with the SIM activation, I finally managed to get it activated.

Zero signal in Bryanston East, not even Whatsapp Messages go through.

Ill test in some other Sandton areas and update later in the week.
 
Is there any updated feedback regarding FNB Connect Mobile?
 
gjm said:
Is there any updated feedback regarding FNB Connect Mobile?
Click to expand...
Works really well for me. Got better signal with this than Vodacom at home. Haven't had any bad signal yet...

Will be cancelling my Vodacom contracts at the end of the year
 
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