Fraudulently signed contract Vodacom

[Captain-Justice]

when i was a sales consultant for vodacom we never knew if there will be a price drop. we only recieve an email with the new prices the following morning. so don`t blame the consultant.

I can confirm this as with my most recent upgrade, the sales consultant was unable to tell me if any specials were in the pipeline.

 

[hellfire]

I need some advice.

I recently took out a contract with Vodacom after porting from MTN. The day after I took out my contract, I noticed the subscription fee dropped by R40 per month. I went into the same store the next day and requested my contract to be cancelled or the subscription discount applied. I was told that I can not cancel the contract; I then advised them of the CPA cooldown period and they advised that they would investigate the matter and revert back to me.

During the first 7 days of my contract, my phone then had an Out of box failure, I returned my phone and it was rejected due to a small scratch on the phone. The store manager then sent me a copy of my contract where I initialled next to customer acceptance that I understand that a scratch might void the OBF return policy.

TO MY SHOCK, I NOTICED THAT THE CUSTOMER ACCEPTANCE NEXT TO THE PARAGRAPHS WERE INITIALLED BY SOMEONE AT THE SHOP AND NOT MYSELF. I signed the bottom of the page but never initialled the paragraphs. The store now sent the query to Vodacom Legal and does not want to comment further.

What can I do now? Should I pursue a claim of Fraud against Vodacom?

You should add to your OP to reflect that Vodacom resolved your issue for you

 

[KleinBoontjie]

when i was a sales consultant for vodacom we never knew if there will be a price drop. we only recieve an email with the new prices the following morning. so don`t blame the consultant.

OK, there is times that specials come and the consultant don't know. My wife was a consultant and then a branch manager and there was a lot of times that she knew of upcoming specials.

 

[Captain-Justice]

UPDATE: Vodacom's processed the cancellation request today and it usually takes 24 hours, my account has also been credited with the amount deducted due to the package added. Following this, I can choose a new package with a new phone. Vodacom's legal department is still investigating the rest of the issues but at least VC stepped up and impressed me

You should add to your OP to reflect that Vodacom resolved your issue for you

He did.

 

[xrapidx]

These things might not be the corporates intention - but it happens often, and they get away with it. Why? Because there's zero responsibility - staff at all levels get away with everything these days.