Frogfoot Cape Town

[Fulcrum29]

All seems stable now in the Western Cape. Nobody I know here have any more current complaints.

I hope you all in the Eastern Cape gets restored soon.

 

[Frogfoot Fibre]

Port Elizabeth is still down. So all services have definitely not been restored.

Hi, @Bianca99 please see the latest update for PE.
Outage Update | PLZ | Westbrook | OLT1 | LC3 |Emergency change is being logged |Emergency change is booked for 14:00 - FRG2846428 | Fault resolution | OLT-1 Line Card-3 | Westbrook

 

[Frogfoot Fibre]

Just to be sure, because I see nothing else on your twitter/facebook or here. Is the above your official 'formal communication to customers"?

Hi, @smokemaryjane once we receive the formal communication for the team, we will make sure to post it on all our official social media pages.

 

[tardomatic]

I agree, Frogfoot/Vox have dropped the ball far too often. It's become unacceptable. Thankfully we kept the Openserve fibre point in our house, and if Frogfoot/Vox don't improve exponentially in the next few weeks we'll be canceling and moving on. Enough is enough.

I moved from FrotFoot to OpenServe in January - I haven't had any downtime since - compared to FF's daily / weekly outtages. I would not touch FF if I had options - if you have options, exercise them.

 

[Frogfoot Fibre]

Frogfoot Networks would like to apologise for the network instability that affected customers in the Western and Eastern Cape between 25 May and 3 June 2022. The outage has been resolved in partnership with its vendors. For more information about the outage, please click on the link: https://bit.ly/3Nfvhvq

 

[hj2k_x]

Hi, @hj2k_x kindly advise if your connection has been restored. Should you require further assistance kindly provide us with your contact details or FRG order number for the team to investigate further.

It has, thanks.

 

[hj2k_x]

I moved from FrotFoot to OpenServe in January - I haven't had any downtime since - compared to FF's daily / weekly outtages. I would not touch FF if I had options - if you have options, exercise them.

It's a pity because we've had Frogfoot for nearly 3 years and until recently they have been great. Of late, it has been very very poor though. And they are the only infrastructure provider for our are in Milnerton as far as I know so we are stuck with them.

 

[The Darkness]

Frogfoot Networks would like to apologise for the network instability that affected customers in the Western and Eastern Cape between 25 May and 3 June 2022. The outage has been resolved in partnership with its vendors. For more information about the outage, please click on the link: https://bit.ly/3Nfvhvq

The worst is your communications. Constant outages, but then IMPOSSIBLE to get hold of Frogfoot directly, instead needing to contact VOX, who either just never free up a line (often needing to contact 'Sales' to get an answer) or just never getting back when requesting a 'callback' via their service. Absolute joke, and sad because FF has amazing ground teams. The staff are excellent and do a good job, but coupled to Vox you guys are a dump. Fix your service or I'm out of here

 

[jolab]

Anyone having issues in Cape Town (Constantia) at the moment?
My Service Light on my ONT went off at 16:30 yesterday and obviously have had no internet since....