Frogfoot Port Elizabeth

Connection dropping off and on, off and on, off and on for the past 2 hours . Kamma Heights area.
This is beyond ridiculous now .
What is happening ?
I’m paying for this service, however endless issues .
 
Mine been flapping since about 3am (graph is UTC time)

I force one ip through Frogfoot so I can monitor it while I am failed over to LTE:

Screenshot 2021-11-22 at 05.35.17.png
 
I reckon those that are able to should vote with their wallets, but the sad thing is, if one FNO has moved into an area, the likelihood of another laying their cables are quite slim, unless there is guaranteed business for another FNO.

Those of you that don't have FTTH coverage yet - hope and pray that you manage to get a competent FNO in your area. I've registered my interest with Vumatel, OpenServe and I'll be registering with MTN, Octotel and MetroFibre as well throughout the day.

I'll also be reconfiguring my Edgerouter to accept a second WAN connection throughout the day, in anticipation for the Rain 5G router and SIM that should be here this week. My idea is to have the two lines running concurrently as a load-balanced solution, and then have the 5G kick in when the FTTH inevitably fails.
 
Good day, Thank you for your post. Our senior engineers are investigating and trying to get the issue resolved as soon as possible. We will update you when we have more news. We unfortunately, do not have an ETA yet. However, latest update: IP Core is attending to the fault
 
PhireSide said:
I reckon those that are able to should vote with their wallets, but the sad thing is, if one FNO has moved into an area, the likelihood of another laying their cables are quite slim, unless there is guaranteed business for another FNO.

Those of you that don't have FTTH coverage yet - hope and pray that you manage to get a competent FNO in your area. I've registered my interest with Vumatel, OpenServe and I'll be registering with MTN, Octotel and MetroFibre as well throughout the day.

I'll also be reconfiguring my Edgerouter to accept a second WAN connection throughout the day, in anticipation for the Rain 5G router and SIM that should be here this week. My idea is to have the two lines running concurrently as a load-balanced solution, and then have the 5G kick in when the FTTH inevitably fails.
Click to expand...
That is precisely the issue. The only way I can think of getting around this is to get your neighbours to show an interest in another FNO pulling fibre to offer some offer.
I'll be contacting Openserve this week. Frogfoot can take a hike.

This network going down is an absolute joke. They've done nothing in an 18 month period in PLZ!
 
JohnMao said:
That is precisely the issue. The only way I can think of getting around this is to get your neighbours to show an interest in another FNO pulling fibre to offer some offer.
I'll be contacting Openserve this week. Frogfoot can take a hike.

This network going down is an absolute joke. They've done nothing in an 18 month period in PLZ!
Click to expand...
I fully agree. I think that a lot of people have gone across to FTTH, as I see lots and lots of complaints on the various NHW groups around here - but getting people to actually do something about it is another story.

Nothing speaks louder to a company than people willing to give another company their money, so if there is a way to convince people to move away from a mediocre network to one that actually runs as it should, that would be the ideal way forward.

I hate to say it, but looking back, my Telkom Uncapped LTE was infinitely more stable than what we have now, and I wish that they had an option like that to hop onto again.
 
PhireSide said:
I fully agree. I think that a lot of people have gone across to FTTH, as I see lots and lots of complaints on the various NHW groups around here - but getting people to actually do something about it is another story.

Nothing speaks louder to a company than people willing to give another company their money, so if there is a way to convince people to move away from a mediocre network to one that actually runs as it should, that would be the ideal way forward.

I hate to say it, but looking back, my Telkom Uncapped LTE was infinitely more stable than what we have now, and I wish that they had an option like that to hop onto again.
Click to expand...
My 8Mbps Telkom ADSL line (Webafrica provided me with data) was rock solid too. Went down maybe 8x in 9 years. I did that inside 3 days last year with @Frogfoot Fibre . I've honestly lost count the number of times I've had to restart the WiFi router as it no longer has an Internet connection in spite of there being green lights on the ONT. Or had to restart the ONT because there is no Internet connection. Doing so sees the line coming back up.
It's like a glitch in the system that never seems to fix itself and needs manual action.
 
JohnMao said:
My 8Mbps Telkom ADSL line (Webafrica provided me with data) was rock solid too. Went down maybe 8x in 9 years. I did that inside 3 days last year with @Frogfoot Fibre . I've honestly lost count the number of times I've had to restart the WiFi router as it no longer has an Internet connection in spite of there being green lights on the ONT. Or had to restart the ONT because there is no Internet connection. Doing so sees the line coming back up.
It's like a glitch in the system that never seems to fix itself and needs manual action.
Click to expand...
I have the same issue on my side. The ONT shows all systems go, but the router needs a manual reboot before it comes alive.

I think I can probably write a cron script to check for a connection if it fails x amount of pings, to shut and unshut the pppoe0 connection - failing that, maybe a Sonoff that just cuts power and restores power to the router if it loses network connectivity.
 
PhireSide said:
I have the same issue on my side. The ONT shows all systems go, but the router needs a manual reboot before it comes alive.

I think I can probably write a cron script to check for a connection if it fails x amount of pings, to shut and unshut the pppoe0 connection - failing that, maybe a Sonoff that just cuts power and restores power to the router if it loses network connectivity.
Click to expand...
Your router should have a connection timeout for the pppoe

Mine is 3 seconds

Screenshot 2021-11-22 at 10.24.30.png

Edit: you will need some sort of timeout to do failover with your 5g
 
Leno said:
Your router should have a connection timeout for the pppoe

Mine is 3 seconds

View attachment 1198438
Click to expand...
I'll have a look and see if I can find anything. It's based on Vyatta so perhaps there is a way to make it work.

I think it has a reconnect feature but after a couple of hours, it seems to not bother, necessitating a manual reboot or logging in and sending a 'disconnect interface pppoe0 ; connect interface pppoe0' command. The manual reboot is the easier option, of course. Next time if it goes down for an extended amount of time I'll tail the log file and see if I can spot anything amiss.
 
I decided to pay the premium and get Openserve over Frogfoot having heard of all of the outages in PE. Must say that I'm happy I did. Service has been pretty great honestly
 
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