Frogfoot Port Elizabeth

xxeagle_za said:
My latency increased once again to 59ms to Jhb, from the normal 26ms

Newton Park
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Hi! If you are still having issues with your latency, please log a ticket with your ISP so that we can assist you.
 
Frogfoot Fibre said:
Hi there! If you are still having issues with your latency, please log a ticket with your ISP so that we can assist you.
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After logging ticket after ticket, they start to ignore you. Getting routed via JHB at 30ms on the first hop (instead of the old 12ms via CPT) and then it goes up to 40ms during peak time, because the FNO has backhaul issues, what can an ISP really say?

I've cancelled my Frogfoot package and moved to SADV. Enough is enough.
 
russellO said:
After logging ticket after ticket, they start to ignore you. Getting routed via JHB at 30ms on the first hop (instead of the old 12ms via CPT) and then it goes up to 40ms during peak time, because the FNO has backhaul issues, what can an ISP really say?

I've cancelled my Frogfoot package and moved to SADV. Enough is enough.
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Hi there! We apologise for the inconvenience and are sorry to hear that have had a bad experience.
 
its online etc. and no internet connection. router also has an ip and says its online.1591454407902-481685017.jpg
 
red7za said:
its online etc. and no internet connection. router also has an ip and says its online.View attachment 854511
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Off topic but what ONT make and model is this?

Are you back on and connected again? FF went live in our area yesterday, just biding my time until I feel happy enough to jump ship from Telkom
 
So all down in Lorraine now! Pls can we get some other fibre provider?? So fed up with Frogfoot!!
 
PhireSide said:
Off topic but what ONT make and model is this?

Are you back on and connected again? FF went live in our area yesterday, just biding my time until I feel happy enough to jump ship from Telkom
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Not sure which Model ONT this is and would have to check, as far as FF goes I would not be able to suggest them at this moment as the last 3 months has been worse than a horses ass.
 
Sigh. They are our only other option. I'm having a horrid time with Telkom right now (sitting with 940kbps down rn), but don't want to jump ship to even more trouble.

Thanks for responding, appreciated
 
red7za said:
Not sure which Model ONT this is and would have to check, as far as FF goes I would not be able to suggest them at this moment as the last 3 months has been worse than a horses ass.
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Sorry to hear that you have been struggling for so long! Please see the feedback on the results of your ping tests below. IMG-20200606-WA0025.jpg
 
@Frogfoot Fibre Have not had internet since friday, Logged a ticked with ISP and nothing they can do bec everything is 100% their side. Please I need internet! Since Node optimization started i havent had internet since...

-Newton Park20200607_104524.jpgIMG-20200606-WA0018.jpg
 
Latest reply from Afrihost:
Hi ,

Thank you for your valued email

I apologize for the delayed response, we've had an influx of tickets.

From my understanding, there are still some capacity issues on the link between PE and CPT so traffic is still re-routed via JHB, as soon as the new link is completed then we will re-route the traffic.

This might be delayed due to the lockdown also.

Thank you

Please let me know if you require further assistance

Kind Regards,

Ntsika
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@Frogfoot Fibre is this true? Do you still have capacity issues on the PE/CPT link?
 
If you can avoid Frogfoot in PE I would

I am looking for a new flat as they have an exclusivity agreement here in our building so I am forced to use them while I stay here.

Last time it took a week to go through the ISP's steps, replacing routers, cables, etc before they would report it to frogfoot. Eventually Frogfoot reply here and confirm there is a problem in summerstrand, then its normally fixed for a week or two, and repeat the whole process again

Main issues:

Summerstrand congestion
8 months to organise a UPS for summerstrand (and its been posponed)
Latency problems, currently at 45ms at least to CT (my LTE had the same latency)
And to top it all the pricing is going up! we should be getting a discount

Just easier to move and say goodbye
 
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