Frogfoot Port Elizabeth

Dan C said:
speedtest.mybroadband.co.za

MyBroadband Speed Test

Speed test result: Latency: 17ms | Download: 28.57Mbps | Upload: 288.74Mbps | Provider: airmobile.co.za
speedtest.mybroadband.co.za

Nice speed here in the Eastern Cape. @Frogfoot Fibre

BTW my line should be 400/400
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Good morning, we apologize for this. Please send us a PM with the account holder's details and we will further assist you in getting this rectified. Thank you.
 
Frogfoot Fibre said:
Good morning, we apologize for this. Please send us a PM with the account holder's details and we will further assist you in getting this rectified. Thank you.
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Not sure what info you need. My ISP is Afrihost, maybe I should just log a ticket with them ?
BTW I am in East London.
 
Dan C said:
Not sure what info you need. My ISP is Afrihost, maybe I should just log a ticket with them ?
BTW I am in East London.
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Hi.

Let us log a fault first, please drop me a PM.
 
Frogfoot Fibre said:
Hi.

In order for our team to assist with your connection issues, we would need to locate your details.

We do apologize for the inconvenience caused.
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skybound said:
Huh? You said you would share it here. Why must I now send you a mail? See YOUR above post https://mybroadband.co.za/forum/threads/frogfoot-port-elizabeth.1058421/post-33311514
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Please confirm you read the post referenced.

I am sincerely struggling to establish if you are just purposefully provoking us by being bad mannered and not answering the question, or if you are just challenged in following a conversation. Either are unacceptable.

To be clear - you indicated you would share the RCA for the fault.
 
skybound said:
Please confirm you read the post referenced.

I am sincerely struggling to establish if you are just purposefully provoking us by being bad mannered and not answering the question, or if you are just challenged in following a conversation. Either are unacceptable.

To be clear - you indicated you would share the RCA for the fault.
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Hi.

The RCA will be shared once it is available.

Please also do send us your details via Pm or email us at [email protected].
 
And with that down again tonight. 3 weeks, no RCA and no permanent fix. @Frogfoot Fibre think it be time to move on as clearly you are not serious about operating a FNO.
 
skybound said:
And with that down again tonight. 3 weeks, no RCA and no permanent fix. @Frogfoot Fibre think it be time to move on as clearly you are not serious about operating a FNO.
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Good morning.

I would like to provide you with an RCA of the latest outage, which you were affected by.

I am requesting your details so that I may confirm the exact outage that affected you.

I see the last outage was in Newton Park, and that was due to a fibre break which has since been repaired.
 
Frogfoot Fibre said:
Good morning.

I would like to provide you with an RCA of the latest outage, which you were affected by.

I am requesting your details so that I may confirm the exact outage that affected you.

I see the last outage was in Newton Park, and that was due to a fibre break which has since been repaired.
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Thanks. It is the outage of 18 August which affected Lorraine, Newton Park, Woodlands, Mosselbay, Cotswold and George.
Axxess had a notice on their status page indicating most of Western and Eastern Cape FF users were affected by the outage. See from page 260 on this thread.

In your response, you had indicated that you had requested the RCA.
 
skybound said:
Thanks. It is the outage of 18 August which affected Lorraine, Newton Park, Woodlands, Mosselbay, Cotswold and George.
Axxess had a notice on their status page indicating most of Western and Eastern Cape FF users were affected by the outage. See from page 260 on this thread.

In your response, you had indicated that you had requested the RCA.
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Okay perfect, thank you for letting me know.

I will provide you with the RCA tomorrow if that is okay?
 
Good day, All.

Thank you for your posts.

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.
 
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