Who remember this post from @Frogfoot Fibre who seems to be missing in action when it comes to providing support on this forum to their clients.ISP traffic is handed off in 2 different regions and can expect slightly different latency:
-- If ISP traffic from PE region is handed off in CPT, around 10-20ms latency
-- If ISP traffic from PE region is handed off in JHB, around 20-35ms latency
-- Please confirm with your ISP where you should be running tests to in order to get accurate results
There is no general latency or packet loss in Port Elizabeth, If you are experiencing any issues please log a ticket with your ISP to investigate further who will then log a ticket with the Frogfoot support team if required.
Here Frogfoot seems to say there is no packet loss on their side ,but rather the ISP is to blame and they generally do not accept that there is a capacity problem on their side in PE.
It clearly shows that there is a problem in Port Elizabeth with capacity especially during peak times and that is why it is difficult to understand that Frogfoot are still pushing to sign up new fibre clients although clearly their network is unable to handle the current demand. Very strange indeed.