Retro1337

Senior Member
Joined
Feb 12, 2020
Messages
500
Do you guys get pro rata rebates for the times when your service providers are unable to provide the line speeds that you are paying for?

I was on the verge of switching from Telkom ADSL to fibre until a found this thread a few months ago.

Unfortunately the area where I stay can only accommodate a max speed of 20Mbps, but at least I see ~18.5Mbps most of the time. Dealing with Telkom comes with it's own set of frustrations though.
Haven't had a speed issue from ISP side, most issues have been due to frogfoot. Unfortunately no compensation :(

if you wanting stability i would stay on your ADSL line until december when new dark fibre's cable goes live and then see how performance is, i guess.




Side not : I have spoken to a friend in CPT who said hes only ever been down 1 or twice so seems to be just frogfoots poor infrastructure in PE.
 

skusku

Senior Member
Joined
Oct 24, 2009
Messages
936
I wanted to join frogfoot even before they arrived in PE, but I saw so many downtime that I am happy not to have moved. Yes I can save R150 a month but it will most probably cost more in "damages" when its offline as the internet is used as a primary income each month.
 

JabesPE

Member
Joined
Jul 26, 2020
Messages
27
Frogfoot have a in-progress fault currently on their webpage which started yesterday and is still yet to be resolved...I've had poor connection/disconnects from servers/packet loss and high latency the whole weekend.
 

PhireSide

Honorary Master
Joined
Dec 31, 2006
Messages
13,536
VPN to my workplace (JHB) is dreadful today. 0.52Mbps down and up, 430ms ping with 730ms jitter on a 20Mbps line
 

joshsparkie

Well-Known Member
Joined
Mar 5, 2011
Messages
243
Something happened just after 10am, latency to my 1st hop in JHB now +-36ms instead of usual +-28ms (being routed through JHB ENNI) does this mean the PE-JHB NLD is possibly down and I've been routed via the PE-DBN NLD to JHB?

1598954162407.png

edit: back to normal just after 12 again
 
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