Frogfoot Port Elizabeth

But don't worry - FF rep will always tell you there is no problem and you should contact your ISP ;)

I think this is a good idea - a dedicated thread to track the downtime, unreliability and "maintenance" issues that happen daily in PE.
I'd be happy to share my Smokeping logs of the last year
 
Four more days of maintenance upcoming, that is if we even come online soon:

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This is getting crazy now... Still offline aka green service light on otp off.. No Fibre in my street summervilaan sigh
 
This is getting crazy now... Still offline aka green service light on otp off.. No Fibre in my street summervilaan sigh
All the lights on my ONT where on during this 12 hour down time, just the router’s internet light was red. So I’m thinking you have a different problem.
 
Dear Frogfoot Customer,

Please be advised of the following Emergency maintenance:

Change Request Reference:FRG1641856
Change Title:Emergency | Reboot OLT | Lorraine
Maintenance Type:Emergency
Maintenance Description:We have identified an error on the OLT which allows the layer 3 connection to establish but does not allow any internet breakout for the clients. This is an anomaly affecting a portion of customers on the OLT and it is recommended to reboot the OLT as part of the troubleshooting steps.
Technical Description:Reboot the OLT
Impact Description:Down time on OLT for duration of reboot - 40 Minutes
Reason for change:Reboot OLT and resolve customer affecting faults
Probability of customer impact:Certain
Maintenance Date and Time:2021-11-14 14:00:00.0 to 2021-11-14 17:00:00.0
Change Status:Planned Change
 
I'm pissed off (at myself, my phone and Frogfoot) but it's sort of a funny story so I'll share.

My phone hasn't got an option to only download system updates over Wifi. You will see why this is important in a bit.

I use an MTN SIM with the Afrihost APN, and have an auto-topup active in case I run out of data while using Google Maps as a GPS etc. I have never had to use it, as I'm very frugal with data - 200MB per month max. I have the auto-topup because if I run out of data on the Afrihost APN, I need to reselect the MTN APN, reboot my phone, buy data through the Afrihost App, reselect the Afrihost APN and reboot my phone again. So the auto topup feature is just easier.

On Saturday evening when our internet decided to go off, we went to bed around 23h00 and when I woke up, found that my data was depleted and one auto-topup had gone off my account. As it turns out, the phone decided to download a 1.3GB system update, when I only had 800MB left. It failed, the data depletion triggered a 250MB topup to be automatically added to my account, the update tried running again, and failed due to running out of data again.

Luckily, the topup never actioned a second time, otherwise who knows how many times the update would have reattempted.

Stupid of me to not turn my mobile data off, stupid of me to assume the phone wouldn't download updates when not on WiFi, and stupid of Frogfoot for having us in a state of perpetual maintenance:mad:
 
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