Help with porting & general customer care.

[JerryJames]

Hi, Im looking to port from Cell C to MTN. I smsed (PORTME#sim no) to 0837678287 and did not recieve sms confirmation or OTP etc.
I have been calling various customer care numbers to get assistance but I am constantly being referred to the automated call menus, half of which either cut the call or do not give an option to speak to anyone.

How does one contact the porting department? Is there perhaps an email address? I have tried 0837678287. It says not registered on the MTN network. I have tried 0831237667. The call cuts after asking me to rather email them at a barely audible email address.

1/5 for service and Im not even a customer yet. :-(

 

[Voldemort]

Have you tried going into a store?

 

[Sandile B]

Hi I like to report bad customer service from mtn branch in Mega City uMlazi (KZN)

 

[ShaunyCT]

Hi I like to report bad customer service from mtn branch in Mega City uMlazi (KZN)

Go ahead..... Make ... my .... day....

 

[IamNoone]

Hi I like to report bad customer service from mtn branch in Mega City uMlazi (KZN)

If only there was a website like hellopetrus to do so...

 

[jbroo]

Hi, Im looking to port from Cell C to MTN. I smsed (PORTME#sim no) to 0837678287 and did not recieve sms confirmation or OTP etc.
I have been calling various customer care numbers to get assistance but I am constantly being referred to the automated call menus, half of which either cut the call or do not give an option to speak to anyone.

How does one contact the porting department? Is there perhaps an email address? I have tried 0837678287. It says not registered on the MTN network. I have tried 0831237667. The call cuts after asking me to rather email them at a barely audible email address.

1/5 for service and Im not even a customer yet. :-(

Hey @JerryJames did you win with this? I'm stuck in the same predicament, only porting away from MTN. There's no phone number that works, I can't make out the email address in that automated response. My port keeps being rejected by MTN (don't get me started on how much I HATE this company right now) with the following error:

SP005 - Subscriber in suspension of outgoing or incoming calls due to failure to pay a bill.

I'm on pre-paid, my contract is terminated, I owe MTN nothing. It's been a month and a half since I cancelled my contract.

I just want to speak to a human in the porting department for some help. Their helpdesk and MTN Direct stores are useless.

 

[AlushFreud]

After 2 weeks of complaining to general email these guys finally contacted me.
Mobile Number Portability Port Support Team <[email protected]>