Help with RAIN!!

JamesWiseman

New Member
Joined
Nov 16, 2016
Messages
8
My wife order a RAIN sim a couple of weeks back from Takealot but has not been able to RICA the sim as it states the proof of address and registered address are not the same. One cannot change the registered address on RAIN's dashboard. We have sent numerous emails to support and none have resolved the issue.

We have already been billed for the service but can't use it 2 weeks later!
 
Last edited:

mak2000

Expert Member
Joined
Apr 13, 2005
Messages
1,489
I thought they could only charge for the service once it has been enabled and they cannot enable the service without the RICA.
 

JamesWiseman

New Member
Joined
Nov 16, 2016
Messages
8
They have charged us without it being enabled or the sim card RICA'd. Money already debited from my wife's bank account.
 
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