Huawei P20 Camera Issues After Software update.

[Ams1979]

Hi Guys anyone else experiencing issues with the P20 camera after the last software update? Camera is extremely slow in taking the actual picture it takes almost 10 seconds to take the picture, photo quality is up to shite, autofocus function seems to be not working. Googled the issue and can't find anything. Busy factory resetting the device hoping this will sort it out but I doubt it.

 

[Rickster]

What version is that?

Im on 9.1.0.325 and all is good.

I recently got this phone secondhand and was factory reset after the update. No issues.

 

[Pulserider]

No complains here aswell.

 

[Ams1979]

What version is that?

Im on 9.1.0.325 and all is good.

I recently got this phone secondhand and was factory reset after the update. No issues.

Exactly the same software. How long does your phone from pressing the button to actually take the photo?

 

[Rickster]

Exactly the same software. How long does your phone from pressing the button to actually take the photo?

About 257 milliseconds

 

[Ams1979]

About 257 milliseconds

Thank you, not sure what the problem is then takes 10 seconds to take the photo, factory reset did not help either.

 

[Rickster]

Thank you, not sure what the problem is then takes 10 seconds to take the photo, factory reset did not help either.

Try clearing out the cache before the phone boots, not sure of the button combo also try to use the Hi care app to troubleshoot.

 

[Rickster]

And don't use pro mode, as the settings such as shutter speed could cause this issue.

 

[Ams1979]

And don't use pro mode, as the settings such as shutter speed could cause this issue.

Thank You, called support and sending it back to them to check.