Internet hangs when phone is used

[Tpex]

Hey all. Every time Im using the internet (ADSL: Telkom Line, Nashua Cap) and the land line phone is used (incomming call or outgoing) The internet will hang for 1-2 minutes, it won't load anything! can anyone help me please, this is bloody anyoing

 

[thedoc!]

Make sure you have a adsl line filter installed on the phone line..

 

[Gekco]

Sounds like it may be a problem with your POTS filter. Since it is related to the phone being in use or not.

 

[Tpex]

ADSL line filture... shouldn't I have got that with the other ADSL stuff?
POTS filter?

 

[Gekco]

Same thing. Yeah small box that you plug you phone into the one end. The other end goes the phone jack in the wall.

 

[waynegohl]

i have the same problem only when my wife is talking on skype and then i have trouble on my pc but it only started a few months ago.

 

[Maveric12]

Hey all. Every time Im using the internet (ADSL: Telkom Line, Nashua Cap) and the land line phone is used (incomming call or outgoing) The internet will hang for 1-2 minutes, it won't load anything! can anyone help me please, this is bloody anyoing

Had the same problem last week...contacted Telkom and the techie was here in superfast time....traced the problem to a underground cable...and replaced something on the distribution pole...its now sorted...

 

[Gekco]

The Skype may be a bandwidth issue. What line speed are you on?

 

[Tpex]

Had the same problem last week...contacted Telkom and the techie was here in superfast time....traced the problem to a underground cable...and replaced something on the distribution pole...its now sorted...

Great! Thanks, I'll phone them tomorro

 

[Tpex]

The Skype may be a bandwidth issue. What line speed are you on?

Ja thats what I was thinking

 

[waynegohl]

is 512 the line speed?

 

[FrancTheTank]

mine does that too I don't use my landline much

 

[Kosmik]

Had that issue a few years back, also suspected the POTS filter but if I understand correctly how that works, it actually blocks the ADSL signals for your phone, not the router, hence why the pots goes to the phone and the line goes direct to your router.

What my issue was is that the copper cable I was on from my exchange was not able to sustain the minimum required voltage when both were being used. It would drop to a reading of 47V? I think, and this would cause the adsl to not sych. He swopped my cable at the exchange and I ran fine thereafter.

 

[Tpex]

I mforgot to say: The internet only hangs for 1-2 minutes, even if the phone is still being used, which is weird....

 

[Speedster]

Had that issue a few years back, also suspected the POTS filter but if I understand correctly how that works, it actually blocks the ADSL signals for your phone, not the router, hence why the pots goes to the phone and the line goes direct to your router.

What my issue was is that the copper cable I was on from my exchange was not able to sustain the minimum required voltage when both were being used. It would drop to a reading of 47V? I think, and this would cause the adsl to not sych. He swopped my cable at the exchange and I ran fine thereafter.

I agree with this. Best bet is to get Telkom to come have a look at the line.

 

[astrauss]

Anyone know where I can get QUALITY pots filters? I'm going through mine faster than my toilet paper.

 

[[OUPA]MrNutz]

telkom direct shop or matrix warehouse

 

[Kosmik]

Anyone know where I can get QUALITY pots filters? I'm going through mine faster than my toilet paper.

?????

What are you doing? I have had the same for 5 years.

 

[bekdik]

sounds like yoi are misdiagnosing the problem. Get telkom to check your internal wiring