I think we all understand how chaotic things might be getting at their warehouses as well as on the road this time of the year. We really feel for these guys continuously working around the clock, hot or cold and even worse, during the pandemic. We're gripping about broken promises.
For example, most of us received notifications stating that our deliveries are out to us on Friday for example. Some of us don't live in complex's or have someone available at our address to collect the packages for us. So what do we do?! We stay home waiting for our deliveries, and stress every 30 mins we go to the shop because courier drivers cannot wait 15 mins for us to come back from the shop. BAM! It's already "Hello, Curfew!". 1 day wasted. Next day, we receive the same SMS and the cycle continues.. Amidst all of this, we try to get ahold of the courier company only to find that they promise us the same promise without any further info. Then there's managers who themselves don't know anything.
All some of us simply wanted from RTT, in this case, was accurate information so that we can plan our schedules a little better.
Edit: I just realised this seemed like a rant towards you, Inn3rs3lf, but it isn't..