Yeah, I figured there would be a few die hards here to run to a quick defense, but the simple fact of the matter is that it is dead easy for us on our computers when everything is updated and we remember all our passwords and pin codes.
But the moment you are working on a friends computer and he doesn't have the latest version of the blackberry desktop manager and he can't remember his password for his blackberry ID, then what should have been simple suddenly becomes a nightmare and you realise the shortcomings of Blackberry.
The biggest failure on their part? When you click password reset it never actually sends you a reset e-mail. Google it. I am not the only one to experience it....