dude, the local bandwidth that MrBeep offered was a surplus that his isp had left over for the month. seeing it was the last day of the month, he made this bandwidth available to the mybb public ABSOLUTELY free of charge. no one was deprived, only a surplus given away for free usage. yea axxess is good too but most isps will be able to set up an account at 2am. they want more cash, new accounts = more cash. to sign up for webafrica, i jumped onto their website, put in bank details and within 5 mins i was online using bandwidth.
it should not be the account set-up that influences your thoughts on an isp, it should be the support offered once you have already paid.
again, props to webafrica and openweb.
I have only received the poorest support at openweb. My local internet was down at openweb numerous times and my openbrowse also did not work. This was only the case for openweb, i had backup Axxess accounts which worked 100%. If I payed money for a service that was promised " unlimited downloads on weekends" and openbrowse 512 which actually operates at 2 kb/s and downloads failing on weekends, then I feel that I was deprived.
I tried Openweb the first time last year, went back to this year April to see if anything had changed, I was shocked, nothing did. When I emailed MrBeep in response to my broken account and constant openbrowse failing, which everyone else were also complaining about, he told me "We live in a free country" . Sorry, but in my perspective the customer is number one. It is bad business ethics for a company ceo to make a statement like that. If you want further proof of bad experiences with openweb, just browse the forum.
So again, if you are offering 1-day freebies, like free local bandwith when all is not well with your current accounts, you are trying to fix the problem on the top instead of fixing it at the root. If paid customers cant get what was promised to them and others get free local bandwith someone is obviously deprived. I had endless conversations with MrBeep and everytime one area was fixed, something else would go down.
Try phoning openweb support line. You just dont get through. Eventually i reached an operator and he said that there had been problems on their side. I then asked him, why do I not receive an automated email to notify me that my account will be inactive for the time, he replied by saying he cannot understand why nobody was notified, since he wouldve notified people if he was in charge.
Openweb offers telephonic support 8-5 mon to friday, Axxess does it 24/7. Clearly Axxess has a +1 for support over openweb. You said that most ISPS would be able to do it, well Openweb does not do it at 2am. Like i mentioned it has been close to impossible reaching an operator at Openweb, the line is always engaged, Axxess I dont wait more than 10 seconds usually.
If you have received good service with Openweb, consider yourself lucky. They offer great packages, but fail to deliver them effectively to a lot of customers. The only way openbrowse works correctly, is if complaints are launched. 70% of the time my openbrowse did not work correctly and neither did friends of mine.
I also had poor service with Vitality broadband. They seem to have no communication within their own department.
I signed a family member up with Axxess last sunday, again I was completely satisfied. Within 5 minutes all was sorted out and everything has been working as it should. You get what is advertised, aka get what you paid for. That is fair.
go check
http://mybroadband.co.za/vb/showthread.php?t=154266
