@lantic R59 uncapped 'bolt-on' feedback

akescpt said:
Bolton is not an extension of your capped priority.
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So if I were to take the local only option, I would still be able to use interntional bandwidth when the uncapped part kicks in?

Also going for a platinum package vs a home one would make no difference to the shaping I have when using the uncapped part of it?
 
PsyCLown said:
So if I were to take the local only option, I would still be able to use interntional bandwidth when the uncapped part kicks in?

Also going for a platinum package vs a home one would make no difference to the shaping I have when using the uncapped part of it?
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yes. Bolton is unshaped and just dependent on your line. I have noticed a degradation of service but it seems ot be only me. pm's go unanswered so im not sure what to make of it. usenet provider says its not them. other users swear they are running full tilt. just a bit pi$$ed currently.
 
akescpt said:
yes. Bolton is unshaped and just dependent on your line. I have noticed a degradation of service but it seems ot be only me. pm's go unanswered so im not sure what to make of it. usenet provider says its not them. other users swear they are running full tilt. just a bit pi$$ed currently.
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Have you tested with a free afrihost or webafrica account to see what speeds you are getting?
 
Fcon_Vpro said:
Have you tested with a free afrihost or webafrica account to see what speeds you are getting?
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its not my line. everything else works. I suspect its the usenet provider. the Bolton sux dude. don't get it. run forest run! go before its to late...
 
I'm furious @ Vox..... I have plenty of data but my account is capped.... I emailed them in the morning and got no response the whole day. I decided to phone now and they say no my account is fine its not capped I still have plenty of data left. I told them I'm being redirected to the capped page then she said ohh ok she will escalate it for me.... Still capped now....

voxcapped.png
 
cavedog said:
I'm furious @ Vox..... I have plenty of data but my account is capped.... I emailed them in the morning and got no response the whole day. I decided to phone now and they say no my account is fine its not capped I still have plenty of data left. I told them I'm being redirected to the capped page then she said ohh ok she will escalate it for me.... Still capped now....

voxcapped.png
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Same thing happened to me last month, roll over is a myth.
 
Just to add my experience when i joined just last week, the bolt-on was not added in my case and i was capped without even using my g4g 1GB :p. I got 2 calls to explain what happened with the dev assuring me all is okay.

I can only hope they are available to assist on the weekend :wtf:
 
wingnut771 said:
Same thing happened to me last month, roll over is a myth.
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Looks like because since 8am still no reply to my email got a ticket number. I called their support and she escalated it but that is as far as it went. Its weekend so bolt on is active now so the account is working but will get cut off Monday morning again.
 
akescpt said:
its not my line. everything else works. I suspect its the usenet provider. the Bolton sux dude. don't get it. run forest run! go before its to late...
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Same thing here:

YjfvoJ6.png

and yet:

vox9.png

Maybe time to move on, the herd has arrived...
 
cavedog said:
Looks like because since 8am still no reply to my email got a ticket number. I called their support and she escalated it but that is as far as it went. Its weekend so bolt on is active now so the account is working but will get cut off Monday morning again.
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I didn't have a resolution for over a week, then the new month started and they also claimed to have fixed it so assumed all is well, apparently not!
 
wingnut771 said:
I didn't have a resolution for over a week, then the new month started and they also claimed to have fixed it so assumed all is well, apparently not!
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We need @cvanwie to fix the problem. He usually fixes things. Looks like a bug in the system that needs fixing. Its not going to get fixed via ticket support....
 
cavedog said:
We need @cvanwie to fix the problem. He usually fixes things. Looks like a bug in the system that needs fixing. Its not going to get fixed via ticket support....
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I PM'ed Voxy on these forums, and they said they would look into it but heard nothing until the "fix" announcement. By then the new month had rolled over and I wasn't capped anymore.

Too scared now to use my cap as I don't know when I will be capped, because I was capped on an arb number that didn't make sense.
 
Well second working day that I am still capped. I did receive a call today but still down.... I feel this is unacceptable from them. If I don't pay for 2 days they make sure they cut me off or charge my a failed payment fee but when they clearly messed up they just ask for me to be patient.....
 
Finally got fixed today. Not sure if its fixed permanently or if its just a temporary fix. Will have to see.

Thanks for the fix though @ vox
 
Maybe we will get a detailed response tomorrow :). I can't imagine how much more they need to finetune as users jump onboard to the service in the coming days/weeks/months and this thread gets stickied :D.
 
Yuu said:
Maybe we will get a detailed response tomorrow :). I can't imagine how much more they need to finetune as users jump onboard to the service in the coming days/weeks/months and this thread gets stickied :D.
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Shhh, fightclub bra, stop bumping the thread, only bad news allowed :D
 
I can't edit my post cause you quoted me :D. Possibly terrible performance on Vox, sent cancellation....
 
Yuu said:
I can't edit my post cause you quoted me :D. Possibly terrible performance on Vox, sent cancellation....
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Oh well, all I can say is I don't know when I'm going to be capped even tho I'm nowhere near my threshold, it could be any day now :D
 
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