@lantic R59 uncapped 'bolt-on' feedback

The only limit set on the Bolt On accounts is UNLIMITED.

Regards,
Chris
Chris Van Wie
Solution Architect
Click to expand...


The G4G product is now only a shaped account.
Further, the Bolt on, follows the shaping rules of the G4G product, which is shaped.

Regards,
Chris
Chris Van Wie
Solution Architect
Click to expand...

How do these 2 seemingly contradictory sets of statements reconcile?

Is it like MTN where if you go over a certain limit, they slow you down to 256kbps :wtf:
It's then not unlimited, as you're being squeezed out of using data at full-line speeds, based on what I understand.
 
I am confused. You say there is no more platinum or any other flavour. Only one. And at the same time, you say current clients stay on their profiles/flavours. Yet I am experiencing shaping for the first time in 6 months? :(

cvanwie said:
He has 2 separate accounts, one FP, and one G4G+Bolton.

Regarding previous, they remain intact.
Click to expand...

cvanwie said:
BTW I had a typo in my original post. I meant to say "it's NOT a reality." My bad!

The change to the product, from what I can see is that it's a flat product, no longer is there gold/platinum/etc, it's just one flavor.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...
 
I O U said:
How do these 2 seemingly contradictory sets of statements reconcile?

Is it like MTN where if you go over a certain limit, they slow you down to 256kbps :wtf:
It's then not unlimited, as you're being squeezed out of using data at full-line speeds, based on what I understand.
Click to expand...

As you may or may not know, there are three aspects to keep in mind:

1) Line speed (this is provided by Telkom infrastructure)
2) Throughput (this is based on the type of account you bought from your ISP)
3) Data usage (this is a consumption level that your account is able to use; commonly known as a "cap")

With that in mind, what I said is that the behavior of the "Bolt on" is UNLIMITED which refers to "Data usage" or a "cap". This means that during 6pm - 6am and 24 hours a day during the weekend, we don't limit what you can download. The fact that the underlying account (Gig 4 Gig) has a setting of shaped (if that's what you were sold/provisioned with) means that if our network hits congestion limits (maxing out connection through the network) then we will shape the traffic according to our rules. If you have an unshaped G4G account (e.g. Platinum) then you should have been provisioned with an unshaped flag and therefore would not get shaped at an account level but there is always a possibility that the network is congested and may have slower response times; this is just a logistical issue, not an account issue.

Now in the case of users in Cape Town -- there is a congestion issue that we are busy resolving. This is a network issue, not an account related issue.

I hope that this makes sense to all involved. If not ... simply ask for further explanation.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
Brilliant reply. Thank you

This answers all my questions. I am in Cape Town, and thus probably why I am experiencing reduced performance the last few nights.

Any ETA yet on when the technicians will have it resolved by?

Thanks again :)
cvanwie said:
As you may or may not know, there are three aspects to keep in mind:

1) Line speed (this is provided by Telkom infrastructure)
2) Throughput (this is based on the type of account you bought from your ISP)
3) Data usage (this is a consumption level that your account is able to use; commonly known as a "cap")

With that in mind, what I said is that the behavior of the "Bolt on" is UNLIMITED which refers to "Data usage" or a "cap". This means that during 6pm - 6am and 24 hours a day during the weekend, we don't limit what you can download. The fact that the underlying account (Gig 4 Gig) has a setting of shaped (if that's what you were sold/provisioned with) means that if our network hits congestion limits (maxing out connection through the network) then we will shape the traffic according to our rules. If you have an unshaped G4G account (e.g. Platinum) then you should have been provisioned with an unshaped flag and therefore would not get shaped at an account level but there is always a possibility that the network is congested and may have slower response times; this is just a logistical issue, not an account issue.

Now in the case of users in Cape Town -- there is a congestion issue that we are busy resolving. This is a network issue, not an account related issue.

I hope that this makes sense to all involved. If not ... simply ask for further explanation.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...
 
Wackyza said:
Brilliant reply. Thank you

This answers all my questions. I am in Cape Town, and thus probably why I am experiencing reduced performance the last few nights.

Any ETA yet on when the technicians will have it resolved by?

Thanks again :)
Click to expand...

Not yet... I have asked for timing and as soon as I get it, I'll post. It will happen soon(tm).
 
I just got my account up and running last night and I am really really impressed.

The only issue I have though is when I log on the to the ClientPortal, my data usage and Recent Session History are all blank. If I click on daily usage all the day's are zero swell.

If I recall this has been an issue for some, just wanted to find out how to go about rectifying it.

Thanks!
 
MikyMouse said:
I just got my account up and running last night

The only issue I have though is when I log on the to the ClientPortal, my data usage and Recent Session History are all blank. If I click on daily usage all the day's are zero as well.

If I recall this has been an issue for some, just wanted to find out how to go about rectifying it.

Thanks!
Click to expand...


My usages are showing up, so it must have to do with your A/c being new. I don't think it's anything you can do. Either the account has to 'settle' after a few days, or you'll need to contact them to look into it, and have it rectified.

Various contact options. I'd start by emailing [email protected]
Other contacts here: https://www.voxtelecom.co.za/support

One thing I've noticed recently, is that within "View Daily Usage", the green & orange lines are extending to the far right of the page, for the previous day, both peak & off-peak, and 2 days prior, for off-peak (on any given day - as if the account only re-sorts the graphical representations after about 3 days, to their true representations). This never used to happen; only started in the last week.
 
Last edited:
cvanwie said:
As you may or may not know, there are three aspects to keep in mind:

1) Line speed (this is provided by Telkom infrastructure)
2) Throughput (this is based on the type of account you bought from your ISP)
3) Data usage (this is a consumption level that your account is able to use; commonly known as a "cap")

With that in mind, what I said is that the behavior of the "Bolt on" is UNLIMITED which refers to "Data usage" or a "cap". This means that during 6pm - 6am and 24 hours a day during the weekend, we don't limit what you can download. The fact that the underlying account (Gig 4 Gig) has a setting of shaped (if that's what you were sold/provisioned with) means that if our network hits congestion limits (maxing out connection through the network) then we will shape the traffic according to our rules. If you have an unshaped G4G account (e.g. Platinum) then you should have been provisioned with an unshaped flag and therefore would not get shaped at an account level but there is always a possibility that the network is congested and may have slower response times; this is just a logistical issue, not an account issue.

Now in the case of users in Cape Town -- there is a congestion issue that we are busy resolving. This is a network issue, not an account related issue.

I hope that this makes sense to all involved. If not ... simply ask for further explanation.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...


Thanks @cvanwie, for your detailed explanation.
 
I'm glad to hear the issues in Cape Town are being looked into.

Last night was really bad, latencies spiked to the highest I've seen so far.

Here are comparative latency graphs for Vox, Telkom and WebAfrica accounts for the same period:

Vox:

status_rrd_graph_img%20%2812%29.png


Telkom softcap:

status_rrd_graph_img%20%2811%29.png


WebAfrica capped:

status_rrd_graph_img%20%2813%29.png
 
My torrents are being shaped to half my line speed atm.... Don't know why because its weekend? http link with 10 connections full speed. Torrent on a private tracker with seedboxes just over half line speed as max download......

545e5a99-cdd9-4694-903b-cc5e26529288bitcomet.png
 
akescpt said:
Thought jhb ipc's were just peachy?
Click to expand...

It is. Low latency full speed on everything like http,usenet and youtube but only p2p seems to be shaped. Its not like its congestion where the connection bounces up and down. Its a stable limit like that is being applied to p2p only.
 
Anybody having problems today? Speedtest gives ping of 120ms to DBN and cannot even complete DL part, currently stuck at 0.14 Mbps... Cannot stream Netflix either...
 
furpile said:
Anybody having problems today? Speedtest gives ping of 120ms to DBN and cannot even complete DL part, currently stuck at 0.14 Mbps... Cannot stream Netflix either...
Click to expand...

There might be a cable break hey. The whole of Richards Bay is complaining about slow speeds no matter the ISP. I have vox fatpipe and Telkom and both give local latency of 100ms+ and super slow speeds. My 13Mbps line is crawling @ 0.12Mbps download.
 
Thanks for the feedback Cavedog. Will report to Telkom as well just in case. Hopefully it gets fixed soon.
 
furpile said:
Thanks for the feedback Cavedog. Will report to Telkom as well just in case. Hopefully it gets fixed soon.
Click to expand...

Good news. Looks like Telkom issued a network notice for Richards Bay and Empangeni at 15:34. I just checked and its fixed now. Speeds are back to normal and low latency is back.
 
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