@lantic R59 uncapped 'bolt-on' feedback

Woodlands said:
Dear Customer,

Notification of Phishing E-Mail

A Phishing e-mail, falsely branded as being from us, is being distributed to a portion of our customer base, with the subject line:

Subject:*Download Your Monthly e-Statement Report
From:*"Vox Telecom" [email protected]

If you receive this phishing mail, please do not open it, delete it immediately!

We'd like to take this opportunity to remind you to be vigilant about recognising phishing e-mails; You can quickly check the validity of the email source by checking the actual physical email address that it is from, always exercise caution if you don't recognise the physical e-mail address as being one that is normally associated with the sender of the mail.
IN THE CASE OF THIS CURRENT SCAM THE ALIAS IS Vox Telecom AND THE PHYSICAL ADDRESS IS: [email protected]


Please don't hesitate to contact us if you have any further enquiries.
Phone:*087 805 0530
E-mail:*[email protected]
Click to expand...

Haha I also got the phishing notification from them. Funny they can get that out but not changes to the bolt-on product.
I couldnt even get my bolt-on to connect last night at about 18:30
 
Haven't used my bolt on for ages and gave it a run last night - from after 21:00 to just before 06:00 worked pretty much 100% with a constant DL.

For me this account is great but I do understand for those who were getting 40 megs to now be dropped to 10 is frustrating.
 
Seems like I missed something. Is the bolt-on no longer compatible with VDSL at full speed (i.e. it is throttled to 10mbps)?

(And just when I was considering upgrading)
 
Carnajo said:
Seems like I missed something. Is the bolt-on no longer compatible with VDSL at full speed (i.e. it is throttled to 10mbps)?

(And just when I was considering upgrading)
Click to expand...
From what I read, it's in their terms and conditions now. 10mbps max.
 
What are usual turnaround times with vox support? I asked them to activate the bolt-on early afternoon, but had no confirmation or reply from them yet...
 
Guess the ISP time:

Pinging www.mybroadband.co.za [197.242.89.170] with 32 bytes of data:

Reply from 197.242.89.170: bytes=32 time=28ms TTL=49
Reply from 197.242.89.170: bytes=32 time=37ms TTL=49
Reply from 197.242.89.170: bytes=32 time=36ms TTL=49
Reply from 197.242.89.170: bytes=32 time=33ms TTL=49
Click to expand...

Pinging www.mybroadband.co.za [197.242.89.170] with 32 bytes of data:

Reply from 197.242.89.170: bytes=32 time=57ms TTL=50
Reply from 197.242.89.170: bytes=32 time=436ms TTL=50
Request timed out.
Reply from 197.242.89.170: bytes=32 time=336ms TTL=50
Click to expand...
 
Also, kind of funny, there doesn't seem to be a way to apply for a new service from within their portal when you're logged in...
 
So sad...

This is what I had as well last night :(

vox20141001.png


Thus VOX Cape Town IPCs are still congested with high latency, even after :
- IPC upgrade and
- after 10Mbps account limit on Bolt-On.

Actually there is some higher latency during the day too at times.
 
Vox -

1. can you fix up your "Daily usage" graph (which is screwed-up again, like once during last month). Both the Peak & Off-peak orange & green lines extend right across the page.

2. The usage figures themselves are also currently incorrect - I used about 600 Megs. last night and it's only showing a handful for Peak & about 25 for Off-peak (on that same page) ; on the Data Account page, things are way-off as well.

I'm sure everyone else's must be displaying incorrectly, so it must be how your system's capturing + representing the data - this type of thing is a recurring problem (every month a different variation of this theme).
 
Last edited:
Mines was actually pretty friggen awesome, very nice low ping and I was downloading the new Nvidia drivers through the Nvidia Experience app constantly over 1Mbyte/s.

Streaming from Twitch on source didn't buffer once.
 
Tinuva said:
So sad...

This is what I had as well last night :(

View attachment 154292


Thus VOX Cape Town IPCs are still congested with high latency, even after :
- IPC upgrade and
- after 10Mbps account limit on Bolt-On.

Actually there is some higher latency during the day too at times.
Click to expand...

Yep, noticing the same here too. Was getting as bad at times as it was before the IPC upgrade.
 
I O U said:
Vox -

1. can you fix up your "Daily usage" graph (which is screwed-up again, like once during last month). Both the Peak & Off-peak orange & green lines extend right across the page.

2. The usage figures themselves are also currently incorrect - I used about 600 Megs. last night and it's only showing a handful for Peak & about 25 for Off-peak (on that same page) ; on the Data Account page, things are way-off as well.

I'm sure everyone else's must be displaying incorrectly, so it must be how your system's capturing + representing the data - this type of thing is a recurring problem (every month a different variation of this theme).
Click to expand...

Mine also totally shows incorrect. I've only used mine offpeak yesterday and already it shows my Gig4Gig is completed (I have 2Gb).
 
Sephiroth96 said:
Mine also totally shows incorrect. I've only used mine offpeak yesterday and already it shows my Gig4Gig is completed (I have 2Gb).
Click to expand...

Thank you for bringing this to my attention.
I am looking into it.
 
modprobe said:
What are usual turnaround times with vox support? I asked them to activate the bolt-on early afternoon, but had no confirmation or reply from them yet...
Click to expand...

Hi,

We were experiencing problems last night but it should have been rectified.
Please let me know if you still have not been contacted.

Regards Voxy
 
@Voxy,

when will the IPC links in Cape Town be upgraded? They have high latency and congestion again in the evens from 6pm to mignight, including MyBB doesn't load, again.
 
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